However, should something go wrong, please report it to us. The more detailed your information on the time, place and personnel involved, the more specifically we can target improvements to our services. We are reliant on customer feedback and thank you sincerely for taking the time to do this here.
If you are not be satisfied with our reply or the way in which your problem was handled, you can contact the Ombudsman’s Office for Public Transport. This office is an impartial and independent arbitrator between passenger and transport company. It has no authority to impose sanctions.