Current information

From 15.03.2020 closed!

Due to the current situation with the corona virus all winter sports facilities, excursion lifts and restaurants of the Jungfrau Railways are closed until presumably 30.04.2020.

The following connections are closed:

  • Wengen - Kleine Scheidegg - Jungfraujoch 
  • Grindelwald - Kleine Scheidegg - Jungfraujoch
  • Grindelwald - First
  • Interlaken - Harder Kulm 
  • Grindelwald Terminal - Männlichen
  • Jungfrau Ski Region

Further information will follow in due course.

Public transport connections

Public transport connections to Grindelwald, Lauterbrunnen-Wengen and Lauterbrunnen-Mürren are provided by Jungfrau Railways. Jungfrau Railways are reducing their public transport services in line with other transport companies. Freight transport is not affected by this.

For the railways in the Jungfrau Region, a reduced timetable comes into force on Saturday, 21 March 2020.

This means for the individual routes:

  • BOB (Bernese Oberland Railway)
    Hourly cycle on the entire network
  • BLM (mountain railway Lauterbrunnen-Mürren)
    Half-hourly cycle
  • WAB (Wengernalp Railway)
    Hourly cycle Lauterbrunnen - Wengen
    The route Wengen - Kleine Scheidegg - Grindelwald remains closed
  • JB (Jungfrau Railway)
    Operation remains closed

Please note the following information and the informations at the stations:

The following connections are open: 

  • Interlaken Ost- Grindelwald
  • Interlaken Ost - Lauterbrunnen
  • Lauterbrunnen - Wengen
  • Lauterbrunnen - Grütschalp - Mürren

Refunds

  • Mountain railway tickets and/or seat reservations

    Online tickets on jungfrau.ch
    If you have purchased a cancellation insurance while making your booking, please contact the Mobiliar insurance directly. Further information and contact details can be found in the booking documents in your account on jungfrau.ch

    If you do not have a cancellation insurance, you have nothing to worry about! Mountain railway tickets and/or seat reservations valid from 15.03.2020 until the end of April 2020 will be made directly to the payment method used at the time of the purchase and will be paid by the end of April 2020. If you have any questions, please contact [email protected] 

    Jungfrau Railways or Jungfrau Ski Region ticket office
    Please visit a Jungfrau Railways/Jungfrau Ski Region sales point for a refund.

    Tickets via SBB
    Please contact the SBB directly regarding tickets purchased on their website.

    Tickets via travel agency
    Please contact the travel agency directly for a refund.

  • Sports passes (day and multi-day passes)

    Online tickets on jungfrau.ch
    If you have purchased a cancellation insurance while making your booking, please contact the Mobiliar insurance directly. Further information and contact details can be found in the booking documents in your account on jungfrau.ch

    If you do not have a cancellation insurance, you have nothing to worry about! Mountain railway tickets and/or seat reservations valid from 15.03.2020 until the end of April 2020 will be made directly to the payment method used at the time of the purchase and will be paid by the end of April 2020.

    If you have any questions, please contact [email protected].

    Jungfrau Railways or Jungfrau Ski Region point of sales

    Please visit a Jungfrau Railways/Jungfrau Ski Region sales point for a refund.

     

  • Season tickets Jungfrau Ski Region and Top4-Skipass

    Holders of a Jungfrau Ski Region season pass or Top-4 ski pass are not eligible for a refund.

    In accordance with the Jungfrau Ski Region's tariff regulations, season tickets remain valid up to and including 30 April 2020, meaning that guests can still use the Bernese Oberland Railway, Wengernalp Railway until Wengen, Stechelberg-Gimmelwald-Mürren aerial cableway and Lauterbrunnen-Mürren mountain railway.

    The following connections are therefore valid for season ticket holders until 30 April 2020:

    • Interlaken East - Lauterbrunnen
    • Interlaken East - Grindelwald
    • Lauterbrunnen - Wengen
    • Lauterbrunnen - Grütschalp - Mürren
    • Stechelberg-Gimmelwald-Mürren
  • Parking tickets in the Lauterbrunnen car park

    You have nothing to worry about! The refund will be done automatically to the used payment method. If you have any further questions, please contact us. ([email protected])

  • SnowpenAir Cancellation 2020

    Please find further information about the refund of SnowpenAir Tickets on snowpenair.ch

Informationen about the Corona virus

Information about the new Corona virus

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