Frequently asked questions

What do I need?

You will need Internet access and a printer for your booking. You create a user account at www.jungfrau.ch and you're ready to go: Put your lift tickets, ski pass, hotel room or package into the cart. You then pay conveniently & securely with a credit card and print your travel documents at home. Travel to your destination - we will do the rest

Is a group reservation necessary?

Seat reservation is required for groups from 10 persons. This can be made at the earliest 3 months in advance. For group reservations please call +41 (0)33 828 72 53. No reservation is required for persons travelling individually.

Are the Jungfrau Railway always in operation?

Yes, we run every day throughout the year.

Is the Jungfraujoch accessible for people in wheelchairs?

It is possible for wheelchair users to travel by rail to the Jungfraujoch Top of Europe. Reservation for groups is essential. Maximum 10 persons per group (max 3 wheelchairs per train composition). Please inform the railway personnel at the station of departure so that a member of staff is available to assist with changing trains at Kleine Scheidegg. The Jungfraujoch is also wheelchair accessible. The entrance to the Ice Palace is fitted with a stair lift.

Is a 1-day pass (from the municipality) valid as a Half Fare Card?

Day tickets (day ticket with Half Fare, day ticket without Half Fare, municipality day ticket, Post day ticket, Duo day ticket, etc.) are valid for free travel from Interlaken Ost to Grindelwald, Wengen and Mürren.

The day ticket is valid on the following connecting routes:

  • Customers with a day ticket with Half Fare
    These customers pay for routes in the Half Fare area connecting tickets at half price according to price list.
  • Customers with a day ticket without Half Fare (e.g. municipality day ticket, Post day ticket)
    These customers pay for routes in the Half Fare area connecting tickets at full price according to price list.

 * Connecting routes in the Half Fare area:

  • Grindelwald-Kleine Scheidegg-Wengen (Wengernalp Railway)
  • Kleine Scheidegg-Jungfraujoch (Jungfrau Railway)
  • Interlaken-Harder Kulm (Harder Railway)
  • Wilderswil-Schynige Platte (Schynige Platte Railway)
  • Grindelwald-First (First Aerial Cableway)

How much does it cost for a child to travel to the Jungfraujoch?

Children under age 6 travel free. Children from age 6 to 15 with a Junior Card also travel free to the Jungfraujoch, if accompanied by at least one parent . The Junior Card is available at all railway stations for CHF 30.– and is valid for one year. Without a Junior Card, children age 6 to 15 pay half fare.

What type of ticket does a child need?

Children to age 6 always travel free. Children from age 6 to 15 either travel free with a Junior Card or pay half fare. The Junior Card is available at all railway stations in Switzerland for CHF 30.- per child.

How long does the journey to the Jungfraujoch take?

The journey from Interlaken Ost takes 2.5 hours each way, a total of 5 hours. We recommend a time frame of one day to allow a reasonable amount of time on the Jungfraujoch.

What are the times of the trains to the Jungfraujoch?

The first train leaves Interlaken Ost at 6:35 AM. Trains then run every half hour, at 5 minutes past the hour (7:05, 7:35, 8:05, etc.).

What time does the last train leave the Jungfraujoch?

The last train to Interlaken Ost leaves at the following departure times:

  • 04.09.2017 - 22.10.2017 at 17.43
  • 23.10.2017 - 09.12.2017 at 16.43
  • 10.12.2017 - 29.03.2018 at 16.43
  • 30.03.2018 - 09.05.2018 at 17.43
  • 10.05.2018 - 02.09.2018 at 18.43
  • 03.09.2018 - 21.10.2018 at 17.43
  • 22.10.2018 - 08.12.2018 at 16.43

Is there anywhere to park a car?

Yes, there is a large car park at Interlaken Ost railway station where you can park there for the entire day (12 hrs) for CHF 5.– .

Does the Good Morning Ticket still exist?

Yes, the Good Morning train runs from May to October at  6.35 AM and 7.05 AM from Interlaken Ost.

Do I need to buy a ticket for our dog?

Dogs can be transported free of charge on the following routes:

  • Interlaken Ost - Lauterbrunnen
  • Interlaken Ost - Grindelwald
  • Interlaken - Harder Kulm
  • Wilderswil - Schynige Platte
  • Lauterbrunnen - Mürren
  • Lauterbrunnen - Kleine Scheidegg - Grindelwald
  • Grindelwald - First

On the Kleine Scheidegg - Jungfraujoch route, you pay CHF 35.- for a dog.

Small dogs up to 30 cm shoulder height (height of the withers) that are in crates or other suitable containers may be transported as hand luggage free of charge in the passenger cars.

Can individual seats be reserved?

A limited number of seats can be reserved, during the period from 1 May to approximately mid-October only. This information is found under the heading "Jungfraujoch" seat reservations.