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Jungfrau Railways' excursion railways and restaurants are open again from 6 June 2020.
From 11 May 2020 the normal timetable applies to the following connections:
Please note the following information and the information at the stations:
Please observe the protective measures of Jungfrau Railways.
Online tickets on jungfrau.ch
If you have purchased a cancellation insurance while making your booking, please contact the Mobiliar insurance directly. Further information and contact details can be found in the booking documents in your account on jungfrau.ch
If you do not have a cancellation insurance, you have nothing to worry about! Mountain railway tickets and/or seat reservations valid from 15.03.2020 until the end of May 2020 will be made directly to the payment method used at the time of the purchase. If you have any questions, please contact [email protected]
Jungfrau Railways or Jungfrau Ski Region ticket office
Please visit a Jungfrau Railways/Jungfrau Ski Region sales point for a refund.
Tickets via SBB
Please contact the SBB directly regarding tickets purchased on their website.
Tickets via travel agency
Please contact the travel agency directly for a refund.
Online tickets on jungfrau.ch
If you have purchased a cancellation insurance while making your booking, please contact the Mobiliar insurance directly. Further information and contact details can be found in the booking documents in your account on jungfrau.ch
If you do not have a cancellation insurance, you have nothing to worry about! Mountain railway tickets and/or seat reservations valid from 15.03.2020 until the end of April 2020 will be made directly to the payment method used at the time of the purchase and will be paid by the end of April 2020.
If you have any questions, please contact [email protected].
Jungfrau Railways or Jungfrau Ski Region point of sales
Please visit a Jungfrau Railways/Jungfrau Ski Region sales point for a refund.
Holders of a Jungfrau Ski Region season pass or Top-4 ski pass are not eligible for a refund.
In accordance with the Jungfrau Ski Region's tariff regulations, season tickets remain valid up to and including 30 April 2020, meaning that guests can still use the Bernese Oberland Railway, Wengernalp Railway until Wengen, Stechelberg-Gimmelwald-Mürren aerial cableway and Lauterbrunnen-Mürren mountain railway.
The following connections are therefore valid for season ticket holders until 30 April 2020:
You have nothing to worry about! The refund will be done automatically to the used payment method. If you have any further questions, please contact us. ([email protected])
Please find further information about the refund of SnowpenAir Tickets on snowpenair.ch
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