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The Jungfraubahnen excursion railways and restaurants are open again from 6 June 2020.
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Jungfrau Railways' excursion railways and restaurants are open again from 6 June 2020.
Further information will follow in due course.
From 11 May 2020 the normal timetable applies to the following connections:
Please note the following information and the information at the stations:
In line with the Federal Council's relaxation strategy, public transport services will also return to normal. It is therefore important to comply with the protective measures for public transport when travelling.
What safety measures do I have to observe when travelling by public transport?
When travelling, please observe the protective measures for public transport and the FOPH's hygiene regulations. Jungfrau Railways adhere to the protection concept of the public transport industry. They rely on the personal responsibility and solidarity of their customers. From 11 May 2020, the following protective measures must be taken into account:
Keep your distance at bus stops, in front of counters and at ticket machines. Leave space for people getting off and form an aisle in busy places. Make sure that the distribution in the vehicles is as good as possible.
Wear a hygiene mask in the vehicles, in the stations and at the stops if the distance regulations of the FOPH cannot be observed.
Prepare for the journey: Consult the online timetable. If possible, buy your ticket online or at ticket machines and pay at ticket counters, preferably without contact. Keep the ticket handy for inspections.
Observe rules of hygiene and conduct of the Federal Office of Public Health.
We take care of the regular cleaning of the vehicles, especially of contact surfaces such as handrails, handles and buttons. Please support us by not leaving any waste in the vehicles and by disposing of the waste in the containers on the platforms.
Online tickets on jungfrau.ch
If you have purchased a cancellation insurance while making your booking, please contact the Mobiliar insurance directly. Further information and contact details can be found in the booking documents in your account on jungfrau.ch
If you do not have a cancellation insurance, you have nothing to worry about! Mountain railway tickets and/or seat reservations valid from 15.03.2020 until the end of May 2020 will be made directly to the payment method used at the time of the purchase. If you have any questions, please contact [email protected]
Jungfrau Railways or Jungfrau Ski Region ticket office
Please visit a Jungfrau Railways/Jungfrau Ski Region sales point for a refund.
Tickets via SBB
Please contact the SBB directly regarding tickets purchased on their website.
Tickets via travel agency
Please contact the travel agency directly for a refund.
Online tickets on jungfrau.ch
If you have purchased a cancellation insurance while making your booking, please contact the Mobiliar insurance directly. Further information and contact details can be found in the booking documents in your account on jungfrau.ch
If you do not have a cancellation insurance, you have nothing to worry about! Mountain railway tickets and/or seat reservations valid from 15.03.2020 until the end of April 2020 will be made directly to the payment method used at the time of the purchase and will be paid by the end of April 2020.
If you have any questions, please contact [email protected].
Jungfrau Railways or Jungfrau Ski Region point of sales
Please visit a Jungfrau Railways/Jungfrau Ski Region sales point for a refund.
Holders of a Jungfrau Ski Region season pass or Top-4 ski pass are not eligible for a refund.
In accordance with the Jungfrau Ski Region's tariff regulations, season tickets remain valid up to and including 30 April 2020, meaning that guests can still use the Bernese Oberland Railway, Wengernalp Railway until Wengen, Stechelberg-Gimmelwald-Mürren aerial cableway and Lauterbrunnen-Mürren mountain railway.
The following connections are therefore valid for season ticket holders until 30 April 2020:
You have nothing to worry about! The refund will be done automatically to the used payment method. If you have any further questions, please contact us. ([email protected])
Please find further information about the refund of SnowpenAir Tickets on snowpenair.ch
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