General conditions for use of the website

Jungfraubahn Holding AG as well as its subsidiaries and Berner Oberland-Bahnen AG attach great importance to protecting the privacy of all current, former and future customers and website users. We understand that you entrust us with important personal information and we want to assure you that we take our responsibility to protect and safeguard this information seriously.

The validity of these Terms and Conditions (GCU) is recognized by using the Jungfrau Railways Management Ltd. (JBM) website. In addition, the General Terms and Conditions (GTC) apply to orders in the shopping cart contained on the website. The individual pages of the JBM website are identified by the endorsement © Jungfraubahnen Management AG – GCU/GTC.

These conditions can be updated at any time. It is therefore advisable to regularly read the latest version of these conditions. Information about the time of the last update can be found in the last paragraph of the GCU.

Those who open a user account on the website agree with the related provisions and agree to the electronic storage and processing of data they have generated or entered.

The Jungfrau Railways website is not intended for persons who are subject to a law that prohibits the use of such website. Access is not permitted for persons for whom this is true.

Content of the website

JBM strives to have factual and updated content on its sites. However, it gives no guarantee of the accuracy and completeness of the information and balance of opinions. This applies in particular to the guarantee of the characteristics of described locations, facilities or services. It is especially important to note that such characteristics may change over time, especially under seasonal and weather influences.

Changes to the content of the website, links, user interface and graphics by JBM may be made at any time without prior notice.

The online annual reports for Jungfraubahn Holding AG contain additional elements on consolidation, explanation and illustration that are not part of the legally binding report, however. In the company information page of the online annual report, there is a list of the sections of the site that are part of the legally required report that is to be submitted at the general meeting and checked by the auditing body for conformity to the rules. In the Download Center for the online annual reports, you will find the PDF document in German that corresponds to this obligatory and thus legally binding section of the report. It is entitled "Jungfraubahn Holding AG Annual Report [yyyy] Official Version».

Subject to explicit announcement or obvious evidence, the information on this website does not constitute any offer of sale. The site does not contain any prompts to engage in any transactions. Travelogues and the representation of nature and facilities are for information purposes only. In particular, descriptions of hotel and transport systems, the information about distances and views contained therein, nearby buildings and the like are by nature liable to change and are subjective. The statements are not guarantees of certain characteristics, but are for obtaining an overall impression. It is recommended to consult other resources in the context of comprehensive travel planning, for example.

Linked pages

By using a link, the user may leave the JBM site. JBM does not check the content of linked third-party sites and does not assume any liability or responsibility for their content, offers, information or opinions contained therein. Third party websites are not subject to these GCU. You use these links at your own risk.


JBM gives no guarantee that the site will be continuously accessible, that the functions will be uninterrupted or error-free. Under special circumstances, it even reserves the right to eliminate the service or any part thereof. It endeavours to resolve interruptions quickly. JBM explicitly draws attention to the diverse and well-known latent risks inherent in the Internet. No guarantee can be given that the JBM website or server is free of viruses or any other damaging elements.

User account

The necessary data for the settlement of transactions in the shopping cart such as user name, password, first names and surnames, addresses, ski pass number, gender, class level, holiday dates, etc. are saved in the user account. Emails are sent to the email address provided in the user account for processing transactions and for system-relevant procedures. A newsletter can be subscribed to upon request. More information can be found under "Newsletter".

The beneficiary of the user account is responsible for the proper maintenance and updating of the data. To the extent that he/she provides information to third parties, he/she must provide the authorisation necessary for this. In his/her own best interest, the beneficiary is required to keep the access password confidential. If misuse of the account is suspected, then JBM should be contacted immediately. No credit card information is processed in JBM systems; this takes place solely via the specialised service provider linked in the checkout.

The deletion of a user account may be requested in the account ("My User Account"). A deletion is not possible as long as valid (not expired) purchase authorisations are made in the account. In this case, an error message occurs. After deletion, the account is no longer accessible, it may not be reactivated and all services such as newsletters, ad hoc messages, etc. associated with the account will be discontinued. The account will remain stored internally and accessible to administrators until the end of the duration of the commercial storage requirements for business records, after which it will be permanently deleted.

The additional Jungfrau Winnercard services can be selected in the user account. If this is done, then participation in the Skiline system is thereby agreed (Terms and Conditions and System Description). Additional personal data (particularly information from control systems in the ski lift system) and video recordings that were recorded on special racetracks or in fun parks are stored and processed electronically. JBM uses the Skiline Media AG, Seedammstrasse 3, 8808 Pfäffikon, Switzerland for these services. JBM provides data from the user account to this company, so that an additional account is created on the Skiline Internet portal ( The Jungfrau Winnercard service is a result of the functions configured for the Jungfrau Ski Region by Skiline. This service is personalised, controlled and accessed via (by entering the sportpass number, for example). The degree to which information is public (private or public profile, posts, user name, ski movies) is determined in the user profile. With the activation of the Jungfrau Winnercard service, competitions, the awarding of prizes or honours will be connected. No correspondence will be conducted regarding such contests; a personal claim to any service does not exist. Recourse to the courts is excluded. The following groups are excluded from participation in the competition:

  • ADULT TU MEMBERS: Jungfrau Ski Region members / retired members
  • ADULT TU: Employees and Jungfrau Ski Region pensioners
  • ADULT SKI S2&S4: Ski instructors and ski instructors with Jungfrau Ski Region ID
  • ADULT JO S3: JO Skiclub co-leaders
  • ADULT 0, ADULT VIP, CHILD PICC 0, YOUNG 0, SEN 0: Holders of a free season pass

The Skiline account is not deleted with the deactivation of Jungfrau WinnerCard or the deletion of the user account on It can be used for a different ski area, for example. Participation in Skiline may be terminated at any time via corresponding input on the Internet at or via email to [email protected]

Copyright law

The entire content of the website is protected by copyright. The Jungfrau–Top of Europe and Jungfrau – Ski Region logos are registered trademarks and both these and the products and services which they offer are protected accordingly. Use of the website does not entitle the user to any rights regarding the contents, software, registered trademarks or any other element.

Use of the website content for public or commercial purposes is only permitted for the purpose of drawing attention to Jungfrau Railways offers and products either in the capacity of an agent or for resale. If the content is used in an online report on the Jungfraujoch, Jungfraubahn, Wengernalpbahn, Bernese Oberland-Bahn, Firstbahn, Bergbahn Lauterbrunnen-Mürren, Harderbahn or Jungfrau Ski Region, a functioning link to must be placed in a clearly visible position. Any distorted or discriminatory use of the contents, or use that could harm the interests of JBM, is not permitted. The images and films are available free of charge to the user for private purposes. These may only be used in their original form and not be altered or cropped/cut without the explicit consent of JBM. Publication of images in connection with touristic offers is free of charge and explicitly permitted. JBM's permission must be obtained for all other commercial purposes.


Prices quoted are valid only for the period during which they are published directly on the Jungfrau Railways server. Only prices stated in Swiss francs (CHF) may be considered reliable. Prices stated in euros are intended solely as a guide, usually calculated at the current exchange rate at the time of first publication. Prices in euros are not binding and also offer no guarantee that euros will be accepted in payment on the completion of the contract. Should euros be accepted, the current daily exchange rate will always be used.

Exclusion of liability

JBM bears no liability for loss or damage (direct or indirect) that may arise from the use of the website. In particular, they shall not be liable for the accuracy of the information provided on the website.

The site is optimised and tested for Internet Explorer 8 from Microsoft. The respective user bears full responsibility for any errors resulting from the use of a different platform that leads to incorrect presentation of page elements.


All websites of Jungfraubahn Holding AG and its subsidiaries and Berner Oberland-Bahnen AG use cookies for statistical purposes and to improve the user experience and online advertising campaigns. One of the cookies we use essentially serves the operation of parts of the site and is already in place. This website cannot function without cookies. By using this website, you consent to the use of cookies for this purpose. All websites of Jungfraubahn Holding AG and its subsidiaries and Berner Oberland-Bahnen AG use cookies for statistical purposes and to improve the user experience and online advertising campaigns. One of the cookies we use essentially serves the operation of parts of the site and is already in place. This website cannot function without cookies. By using this website, you agree to the use of cookies for this purpose.

What is a cookie?

Cookies are small files stored on your device to track your website visit and your preferences as you navigate between pages, and sometimes to save settings between visits. Cookies help website developers collect statistical data on how often people visit certain parts of the site, and help develop tailor-made websites that are more useful and user-friendly.

What does the use of cookies on this website look like?

The cookies that we store on Jungfrau Railways websites are used for the following:

  • Tracking the number and type of visits to the website and pages so that we can determine which parts of the website are working well and which ones need to be improved
  • Storage of user preferences for screen layout, including preferred language and country
  • Gathering statistical data on the number of users and their usage habits - Improving the speed and performance of website pages

Cookies from third parties and partners

Occasionally, we use third-party plug-ins and components to improve the user experience and our online advertising campaigns. These components may also use cookies for similar purposes. Neither these third parties nor Jungfrau Railways has access to the data collected from each other using cookies.

We use cookies for displaying the advertisements of Jungfrau Railways, when you visit the websites of third parties with whom we have marketing relationships.

These third parties may anonymously collect information about your use of our and other websites as well as provide us with this anonymised data, including but not limited to geographical details, your user behaviour on a website or the names of websites where you have been shown advertisements.

We use this information to display more relevant and useful ads and to improve the effectiveness of our advertising.

Deleting cookies

At any time you can decide against the use of cookies (and this website) by deleting the cookies set by the website. You can do this through the settings in your Internet browser and by clearing the cache, the browser history and the cookies.

Google Analytics

This offer uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses what are known as "cookies", text files which are stored on users' computers and allow an analysis of the website's use. The information generated by the cookie about the use of the website by the users is usually transmitted to a Google server in the USA and stored there. Google will use this information on behalf of the operator of this site to evaluate the use of the site by the user, to compile reports on website activities and providing other services relating to website activity and internet usage. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. Users may also prevent the detection of the cookie generated by and related to their use of the website (including your IP address) by Google as well as the processing of this data by Google by downloading and installing the browser plugin available at the following link:

Use of Facebook Social Plugins

This offer uses social plugins ("Plugins") of the social network, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plugins can be recognized by one of the Facebook logos (white "f" on a blue tile or a "thumbs up" sign) or are marked with the addition "Facebook Social Plugin". The list and appearance of the Facebook Social Plugins can be viewed here: If a user visits a website that contains a social plugin of this kind, the browser creates a direct connection to the Facebook servers. The content of the plugin is transmitted directly to your browser from Facebook and incorporated into the website from this. The provider has no influence on the amount of data that Facebook collects using this plugin and informs the user of his knowledge accordingly: By integrating the plugin, Facebook receives the information that a user has accessed on the offer's corresponding page. If the user is logged into Facebook, Facebook can assign the visit to his Facebook account. If users interact with the plugins, for example, press the Like button or leave a comment, the corresponding information is transmitted from your browser directly to Facebook and stored there. If a user is not a member of Facebook, there is possibility that Facebook will find out and store their IP address. According to Facebook, only an anonymous IP address is saved in Germany. The purpose and scope of data collection and the further processing and use of data by Facebook, as well as the relevant rights and ways to protect the privacy of the users can be found in Facebook's privacy policies: If a user is a Facebook member and does not want Facebook to collect data about them about this offer and has already connected using their saved member data, they must log out of Facebook before visiting the website. It is also possible to block Facebook social plugins with add-ons for your browser, such as the "Facebook Blocker".



Visitors can register for the newsletter using the form on the website or via the user account in the shop. Visitors who subscribe to our newsletter are obliged to provide the following information: Form of address, first name, surname and email address. In addition, users can provide us additional, non-essential information that will allow us to provide them with even more personalised service.

Change/update of personal information

Each newsletter sent by Jungfrau Railways Management AG allows the user to change, edit or remove the information they provided during the registration for a Jungfraubahnen Management AG service or when making contact via the website.


Users who no longer wish to receive our newsletter or our promotional e-mails can click a link that says "Unsubscribe" which is included in all newsletters sent by Jungfrau Railways Management AG. Those who have a user account at the Online Shop can also unsubscribe from the newsletter after logging in to the user account under the navigation item "Newsletter subscription".

Privacy policy

We collect information on this website that will help us to understand the needs of our visitors in regard to our website and the services offered. JBM protects the privacy and identity of the users of the site. The personal data transferred is processed by JBM solely in accordance with the Swiss data protection laws and for the intended purpose of the transfer.

Those who open a user account on the website agree with the related provisions as well as agree to the electronic storage and processing of data that they have generated or entered. The General Conditions of Use and the guarantees contained therein regarding the Privacy Policy always apply in the latest published version. The account holder will be notified of any changes via the registered email address.

To the privacy policy

Law and Jurisdiction

Swiss law is always applicable for the assessment of disputes arising from the use of this website. Jurisdiction in any case is the headquarters of JBM in SWITZERLAND.

Contact information

To the disclaimer

General Conditions of Use dated 25 May 2018