Frequently asked questions

• Pick-up methods: How do I get my Winter Hiking and Sledging Pass when I buy it online?

  You have the following options to receive your Winter Hiking and Sledging Pass when you buy online:

  1. Load on your own SBB SwissPass

  Please note that you need the physical SwissPass card to hike and sledge.
  
  2. Receive the KeyCard for the Jungfrau Ski Region on site (pick-up machine / sales point)
  
  Select the option "New keycard required" in the order process. All you need for the purchase is the order code or QR code generated when ordering. Pick up of your Winter Hiking and Sledging Pass is possible at the following pick-up machine locations or Jungfrau Railways sales points. 

  Jungfrau Railways sales points:

  • Top of Europe Flagshipstore, Interlaken
  • Station Interlaken Ost
  • Station Zweilütschinen
  • Station Lauterbrunnen
  • Grindelwald Terminal
  • Station Grindelwald Grund
  • Station Kleine Scheidegg
  • Valley station Firstbahn, Grindelwald
  • Station Grindelwald
  • Station Wilderswil
  • Station Wengen
  • Valley station Matten
  • Station Mürren
  • Valley station Schilthornbahn, Stechelberg

  Pick-up machines:

  • Valley station Firstbahn, Grindelwald
  • Station Grindelwald
  • Station Grindelwald Grund
  • Grindelwald Terminal
  • Valley station Matten
  • Station Interlaken Ost
  • Top of Europe Flagshipstore, Interlaken
  • Station Wilderswil
  • Station Lauterbrunnen
  • Station Wengen
  • Valley station Schilthornbahn, Stechelberg
  • Station Mürren

  • 

• What areas are covered by winter hiking and sledging pass?

  Before starting your journey, please check the current operating times at jungfrau.ch/timetable. 

  • Interlaken Ost - Lauterbrunnen and Grindelwald
  • Grindelwald - First
  • Skibus Grindelwald (not valid with the 1-day hiking and sledging pass. Valid with the 2–7-day hiking and sledging pass)
  • Grindelwald - Bussalp (not valid with the 1-day hiking and sledging pass. Valid with the 2–7-day hiking and sledging pass)
  • Grindelwald - Kleine Scheidegg - Lauterbrunnen (not valid from 17.47 h for the Jungfrau Eiger Run. However, you will receive a discounted “Jungfrau Eiger Run evening ticket”)
  • Grindelwald Terminal - Männlichen
  • Kleine Scheidegg - Eigergletscher (with a Hiking & Sledging Pass from 3 days you receive the “Top Ticket” for CHF 63 for the journey to the Jungfraujoch)
  • Sesselbahn Arven (Kleine Scheidegg)
  • Sesselbahn Innerwengen (Wengen)
  • Luftseilbahn Wengen - Männlichen
  • Luftseilbahn Lauterbrunnen - Grütschalp
  • Grütschalp - Winteregg - Mürren
  • Mürren - Allmendhubel
  • Sesselbahn Schiltgrat (Mürren)
  • Ortsbus Lauterbrunnen
  • Bus Lauterbrunnen - Stechelberg
  • Schilthornbahn Stechelberg - Mürren (with a hiking & sledging pass for 3 days or more you will receive a 50% discount on the Mürren-Schilthorn route)
  • Grindelwald Terminal - Eigergletscher (Eiger Express)

  Operating hours or timetables are subject to change and do not entitle the holder to an extension, exchange, return, refund or partial refund of the passes.

• Where can I find the current timetable information?

  Please check the current timetable information at jungfrau.ch/timetable before each departure. We reserve the right to make changes.

• Reimbursement: Do I get a refund in the event of an incident?

  Cancellations or rebookings can be made free of charge up to the day before the first day of validity (23:59 h) of the ski pass or winter hiking and sledging pass. You must make the cancellation yourself in the online customer service center.

  We recommend that you take out insurance when finalising your booking in the webshop. This protects you in the event that you suffer an accident or illness during the validity of the ski pass and are unable to continue using the ski pass. The Jungfrau Ski Region does not grant refunds in the event of business interruption, accident or illness.
  
  You can take out cancellation insurance during the ski pass ordering process. If you are not able to take a trip or have to abandon it because of a serious illness, major pregnancy complications, serious injury or death, the cancellation insurance will assume contractually owed costs up to the arranged sum insured. If you have any questions about cover or cancellations, you can contact the Mobiliar claims department directly: [email protected]   
   

• GTC Jungfrau Ski Region

  GTC