FAQs

  • What do I need to book online?

    All you need for your booking is internet access. Put your mountain railway ticket, your skipass or a package in the shopping cart. You then pay conveniently & securely with a credit card and print* your travel documents at home. Travel directly to your destination – we take care of all the rest. You can book using a guest account as well as with a user account.

    *The mountain railway ticket can be presented as a mobile ticket on your smartphone without a printout.

  • Is a group reservation necessary?

    Seat reservation is required for groups from 10 persons. This can be confirmed at the earliest 3 months in advance. Group reservations can be made by telephone at +41 33 828 72 53 or via e-mail to reservation(at)jungfrau.ch.

    Reservation is not obligatory for individual travellers, but is recommended and can be made via our online shop atjungfrau.ch/shop/en/bergbahn/reservation.

  • Is a single seat reservation necessary?

    Jungfraujoch –Top of Europe is one of the most popular travel destinations in Europe. As an individual traveller

    or small group, you can book your personal seats for the journey from Kleine Scheidegg to Jungfraujoch –Top of Europe and back. 

    If you do not make a reservation, we cannot guarantee you a seat at the desired departure time. Longer waiting times must be expected.

  • Are the Jungfrau Railway always in operation?

    Yes, we run every day throughout the year.

  • Is the Jungfraujoch accessible for people in wheelchairs?

    It is possible for wheelchair users to travel by rail to the Jungfraujoch Top of Europe. Advance notification for groups (from 3 persons in a wheelchair) is essential. Maximum 10 persons per group (max 3 wheelchairs per train composition). Seat reservation is not necessary. Please inform the railway personnel at the station of departure so that a member of staff is available to assist with changing trains at Kleine Scheidegg. The Jungfraujoch is also wheelchair accessible. The entrance to the Ice Palace is fitted with a stair lift.

  • Is a day ticket (e.g. municipality day ticket) valid as a Half Fare Card?

    Day tickets (day ticket with Half Fare, day ticket without Half Fare, municipality day ticket, Post day ticket, Duo day ticket, etc.) are valid for free travel from Interlaken Ost to Grindelwald, Wengen and Mürren.

    The day ticket is valid on the following connecting routes:

    • Customers with a day ticket with Half Fare
      These customers pay for routes in the Half Fare area connecting tickets at half price according to price list.
    • Customers with a day ticket without Half Fare Card (e.g. municipality day ticket, Post day ticket)
      These customers pay for routes in the Half Fare area connecting tickets at full price according to price list.

    * Connecting routes in the Half Fare area:

    • Grindelwald-Kleine Scheidegg-Wengen (Wengernalp Railway)
    • Kleine Scheidegg-Jungfraujoch (Jungfrau Railway)
    • Interlaken-Harder Kulm (Harder Railway)
    • Wilderswil-Schynige Platte (Schynige Platte Railway)
    • Grindelwald-First (First Aerial Cableway)
  • How much does it cost for a child to travel to the Jungfraujoch?

    Children up to 5 years ride for free. Children between the ages of 6 and 15 travel free of charge with the SBB Junior or Children’s Co-Travelcard. Without this card, you can get a special children's ticket for CHF 20 for journeys on the Jungfrau Railways.

  • What type of ticket does a child need?

    Children up to 5 years always travel free. Children from age 6 to 15 either travel free with a Junior or Children’s Co-Travelcard, or pay half fare. The family cards described can be purchased for CHF 30 per child at all railway stations in Switzerland.

  • How long does the journey to the Jungfraujoch take?

    The journey from Interlaken Ost takes 2 hours there and 2 hours back, a total of 4 hours. Recommended time: at least 5–6 hours to allow a reasonable amount of time on the Jungfraujoch.

  • What are the times of the trains to the Jungfraujoch and back?

  • Is there anywhere to park a car?

    There are parking spaces at the following railway stations. 

  • Do I need to buy a ticket for our dog?

    Dogs can be transported free of charge on the following routes:

    • Interlaken Ost - Lauterbrunnen
    • Interlaken Ost - Grindelwald
    • Interlaken - Harder Kulm
    • Wilderswil - Schynige Platte
    • Lauterbrunnen - Mürren
    • Lauterbrunnen - Kleine Scheidegg - Grindelwald
    • Grindelwald - First

    On the Kleine Scheidegg - Jungfraujoch route, you pay CHF 35 for a dog for the return trip.

  • Tickets, skipasses, packages or passes…

    …all these and so much more can now be purchased directly online from Jungfrau Railways. Save yourself the trip to the travel agent and arrange your holiday from the comfort of your own home. You can gather all the services you need for your holiday, trip or your next Christmas present comfortably and travel directly to your destination. No more queuing at the ticket desk, no telephone calls, no being placed on hold, a 24-hour service - enjoy your stay in the Jungfrau Region from the moment you arrive.

    Rail and cableway tickets

    Passes

  • What happens at checkout?

    As soon as you have filled your shopping basket, go directly to the checkout and pay for the requested services by credit card. Payment by invoice or directly on site is not possible. After successful payment, you will find a PDF file for each service purchased (ticket, voucher, purchase confirmation) on your user account to print out*. We use a secure connection for your order.

    • Your personal details and credit card information are encrypted.
    • Our secure server uses the "Secure Socket Layer" (SSL) online industry standard.

    *The mountain railway ticket can be presented as a mobile ticket on your smartphone without a printout.

  • What can I see in my user account?

    In your user account, you can always see the orders that you’ve already placed and all travel documents. You can also change your address details and your password.

  • Can I spontaneously extend or shorten my stay on the Jungfraujoch?

    Yes. The costs of reservations already made will not be refunded or credited. When travelling without a seat reservation, waiting times at Kleine Scheidegg or the Jungfraujoch must be expected.

  • Can I make a seat reservation just for the journey there or just for the return journey?

    A seat reservation for the outward and return journey can only be made online. The purchase of a seat reservation for a single trip (uphill or downhill) is only possible at a Jungfrau Railways sales point.

  • I want to book a hotel online and travel directly

    That's easy: Countless hotels in the Jungfrau Region can be booked online at www.jungfrau.ch. Select your hotel and your desired room category and book a stay for you and your companion(s). We offer you a warm welcome to the Jungfrau Region. 

  • How can I find a hotel?

    You determine the date of travel and number of persons travelling, then you can start the search. You have the option of limiting the search using other criteria (left side). The available hotels for the requested dates will be shown.

  • What is included in hotel price?

    The hotel price includes the overnight stay, breakfast and all taxes and charges per person. No booking fee is charged on www.jungfrau.ch

  • When do I pay for my hotel booking?

    You pay for the hotel stay with a credit card at the end of your reservation. Payment by invoice or directly on site is not possible. After a successful payment, you will find the hotel voucher for printing out in your user account.

    Present the voucher at the hotel reception desk and you will be given the key to your room.

  • How do I get my travel documents for my hotel booking?

    After a successful payment, you will find the hotel voucher for printing out in your user account. All you need for this is a commercial printer (black/white or colour) and a white A4 sheet of paper.

    Present the voucher at the hotel reception desk and you will be given the key to your room. Enjoy your stay.

  • Can I cancel or change a hotel reservation?

    You can cancel your hotel booking up to 10 days before arrival; an administration charge of CHF 80 will be made. No cancellation is possible within 10 days of arrival.

    No change in booking, compensation or cash refund is possible. Your booking is also subject to the General Terms and Conditions of Jungfrau Railways Management AG.

  • I want to book a holiday apartment and travel directly

    That's easy: Countless holiday apartments in the Jungfrau Region can be booked online at www.jungfrau.ch Select your holiday apartment and reserve a stay for yourself and your companion(s). We offer you a warm welcome to the Jungfrau Region.

  • How do I search for a holiday apartment?

    You determine the date of travel and number of persons travelling, then you can start the search. You have the option of limiting the search using other criteria (left side). The available holiday apartments for the requested dates will be shown.

  • What’s included in the price for the holiday apartment?

    The price includes the apartment rent (excluding meals) for the selected period. The guest tax is to be paid directly on site. No booking fee is charged on www.jungfrau.ch.

  • How do I get my travel documents for the holiday apartment?

    After a successful payment, you will find the holiday apartment voucher for printing in your user account. All you need for this is a commercial printer (black/white or colour) and a white A4 sheet of paper.

    On the voucher you will find information about travel, including a map.

    Present this voucher to the lessor and you will be given the key to your apartment. Enjoy your stay.

  • When do I pay for my holiday apartment booking?

    You pay the holiday apartment rental with a credit card or Postcard at the end of your reservation. Payment by invoice or directly on site is not possible. After a successful payment, you will find the holiday apartment voucher for printing in your user account.

    Present this voucher to the lessor and you’ll be given the key to your apartment.

  • Can I cancel or change a holiday apartment booking?

    You can cancel your holiday apartment booking up to 30 days before arrival; an administration fee of 40% of the paid rent will be charged. No cancellation is possible within 30 days of arrival.

    No change in booking, compensation or cash refund is possible. Your booking is also subject to the General Terms and Conditions of Jungfrau Railways Management AG.

  • Medical tips - Jungfrau Railways

    Our railways allow rapid transport to high altitude. As altitude increases, air pressure and the oxygen in the air decreases accordingly. The healthy body has excellent adaptation mechanisms that allow a relatively rapid rise to medium and higher altitudes up to 4000 metres without damage to health. Typical altitude sickness (altitude oedema) will appear 6–12 hours into your stay at over 2500 metres at the earliest.

    Therefore, altitude sickness has no practical significance for a short stay at the Jungfraujoch. Nevertheless, you should only make trips to high altitudes if you feel healthy. Altitude is linked to risks for certain cardiac, pulmonary, vascular and blood diseases. The following recommendations apply

  • High altitude stay without restrictions

    • An advanced age is no barrier to a stay at a high altitude.
    • For blood pressure patients who are well controlled with medication, the altitude is not a concern.
    • Asthmatics can travel to high altitudes without any problems. High-altitude air is less polluted with particles that can cause an asthma attack.
    • Epileptics who are well controlled with medication should be able to negotiate the altitude.
  • If in doubt, please consult your doctor in advance.

    • Patients who have had successful surgery of the coronary arteries may plan a high-altitude excursion after consultation with their physician, if they are fully capable in the lowlands and do not suffer from angina pectoris.
    • For patients with cardiac enlargement and a limited pumping capacity of the heart (cardiac insufficiency), a visit to the Jungfraujoch is possible after prior medical consultation, if capacity is not severely impaired at that level.
    • For certain chronic blood disorders with anaemia, prior medical consultation is recommended.
    • Pregnant women: Above 2500–3000 metres, there may be a certain risk of pregnancy even without pre-existing diseases. Caution is therefore advised.
    • Infants in the first 2 years of life should not sleep at higher than 2500 metres. Short-term stays at the Jungfraujoch are unproblematic. Infants and young children are often unable to equalise pressure during descent and are therefore increasingly at risk of ear irritation. Regular swallowing (drinking, sucking on a bottle) during the descent can prevent the occurrence of irritation. Because children can chill faster than adults, always pay attention to sufficient protection from the cold at high altitude. Sunglasses and good sunscreen are necessary on the glacier!
  • High altitude visits not recommended

    • Lung and heart patients who are already short of breath while at rest or when climbing stairs are advised not stay at high altitude.
    • Patients with angina pectoris or severe impaired performance with heart enlargement and heart failure should not stay at high altitude.
    • Coronary artery disease (angina pectoris) and heart enlargement with medical therapy should not stay at high altitude.
    • Patients with a pronounced risk profile for cardiovascular disease (smoker + high blood pressure + diabetes + high blood fats + overweight + occasional chest pain) should consult the doctor before staying at high altitude.
    • Do not visit high altitudes after having striated muscles or a stroke.
  • Other practical tips

    • A decongestant nasal spray is recommended for colds before descent, in order to prevent ear irritation caused by lack of pressure balancing.
    • The ambient temperature drops with increasing altitude. Therefore, be sure to wear warm clothes for trips over 1500 metres, even in during the heat of summer.
    • The intense radiation at high altitude requires sufficient sun protection for the skin and eyes. There is great risk of snow blindness on the glacier without sunglasses!
    • Nicotine and alcohol in excess before or during the trip can ruin your day.