All you need for your booking is internet access. Put your mountain railway ticket, your skipass or a package in the shopping cart. You then pay conveniently & securely with a credit card and print* your travel documents at home. Travel directly to your destination – we take care of all the rest. You can book using a guest account as well as with a user account.
*The mountain railway ticket can be presented as a mobile ticket on your smartphone without a printout.
Seat reservation is required for groups from 10 persons. This can be confirmed at the earliest 3 months in advance. Group reservations can be made by telephone at +41 33 828 72 53 or via e-mail to reservation(at)jungfrau.ch.
Reservation is not obligatory for individual travellers, but is recommended and can be made via our online shop atjungfrau.ch/shop/en/bergbahn/reservation.
Jungfraujoch – Top of Europe is one of the most popular travel destinations in Europe. As individual travellers and small groups, you can book your seats for the journey from Kleine Scheidegg to Jungfraujoch –Top of Europe and back.
If you do not make a reservation, we cannot guarantee you a seat at the desired departure time. Longer waiting times must be expected.
Wheelchair users can either take the Wengernalp Railway to the Jungfraujoch - Top of Europe or the Eiger Express tricable gondola from Grindelwald Terminal (via Eiger Glacier). Advance notification for groups (from 3 persons in a wheelchair) is essential. Maximum 10 persons per group (max. 3 wheelchairs). Seat reservation is not necessary. Please inform the railway personnel at the station of departure so that a member of staff is available to assist with changing trains at Kleine Scheidegg or Eiger Glacier. The Jungfraujoch is also wheelchair accessible. The entrance to the Ice Palace is fitted with a stair lift.
Day tickets (day ticket with Half Fare, day ticket without Half Fare, municipality day ticket, Post day ticket, Duo day ticket, etc.) are valid for free travel from Interlaken Ost to Grindelwald, Wengen and Mürren.
The day ticket is valid on the following connecting routes:
* Connecting routes in the Half Fare area:
Children up to 5 years ride for free. Children between the ages of 6 and 15 travel free of charge with the SBB Junior or Children’s Co-Travelcard. Without this card, you can get a special children's ticket for CHF 20 for journeys on the Jungfrau Railways.
Children up to 5 years always travel free. Children from age 6 to 15 either travel free with a Junior or Children’s Co-Travelcard, or pay half fare. The family cards described can be purchased for CHF 30 per child at all railway stations in Switzerland.
With the Wengernalp Railway via Grindelwald or Lauterbrunnen:
The journey from Grindelwald takes 1 hour 26 minutes there and 1 hour 26 minutes back. We recommend at least 5–6 hours to allow a reasonable amount of time on the Jungfraujoch.
From Grindelwald Terminal with the Eiger Express:
The journey from Grindelwald Terminal takes 45 minutes there and 45 minutes back.
We recommend at least 3.5–4.5 hours to allow a reasonable amount of time on the Jungfraujoch.
There are parking spaces at the following railway stations:
Dogs can be transported free of charge on the following routes:
On the Kleine Scheidegg - Jungfraujoch & Eiger Glacier route, you pay CHF 35 for a dog for the return trip.
…all these and so much more can now be purchased directly online from Jungfrau Railways. Save yourself the trip to the travel agent and arrange your holiday from the comfort of your own home. You can gather all the services you need for your holiday, trip or your next Christmas present comfortably and travel directly to your destination. No more queuing at the ticket desk, no telephone calls, no being placed on hold, a 24-hour service - enjoy your stay in the Jungfrau Region from the moment you arrive.
As soon as you have filled your shopping basket, go directly to the checkout and pay for the requested services by credit card. Payment by invoice or directly on site is not possible. After successful payment, you will find a PDF file for each service purchased (ticket, voucher, purchase confirmation) on your user account to print out*. We use a secure connection for your order.
*The mountain railway ticket can be presented as a mobile ticket on your smartphone without a printout.
In your user account, you can always see the orders that you’ve already placed and all travel documents. You can also change your address details and your password.
Yes. The costs of reservations already made will not be refunded or credited. When travelling without a seat reservation, waiting times at Kleine Scheidegg or the Jungfraujoch must be expected.
A seat reservation for a return journey can only be made online. The purchase of a seat reservation for a single trip (ascent or descent) is only possible at a Jungfrau Railways sales point.
That's easy: Countless hotels in the Jungfrau Region can be booked online at www.jungfrau.ch. Select your hotel and your desired room category and book a stay for you and your companion(s). We offer you a warm welcome to the Jungfrau Region.
You determine the date of travel and number of persons travelling, then you can start the search. You have the option of limiting the search using other criteria (left side). The available hotels for the requested dates will be shown.
The hotel price includes the overnight stay, breakfast and all taxes and charges per person. No booking fee is charged on www.jungfrau.ch.
You pay for the hotel stay with a credit card at the end of your reservation. Payment by invoice or directly on site is not possible. After a successful payment, you will find the hotel voucher for printing out in your user account.
Present the voucher at the hotel reception desk and you will be given the key to your room.
After a successful payment, you will find the hotel voucher for printing out in your user account. All you need for this is a commercial printer (black/white or colour) and a white A4 sheet of paper.
Present the voucher at the hotel reception desk and you will be given the key to your room. Enjoy your stay.
You can cancel your hotel booking up to 10 days before arrival; an administration charge of CHF 80 will be made. No cancellation is possible within 10 days of arrival.
No change in booking, compensation or cash refund is possible. Your booking is also subject to the General Terms and Conditions of Jungfrau Railways Management AG.
That's easy: Countless holiday apartments in the Jungfrau Region can be booked online at www.jungfrau.ch Select your holiday apartment and reserve a stay for yourself and your companion(s). We offer you a warm welcome to the Jungfrau Region.
You determine the date of travel and number of persons travelling, then you can start the search. You have the option of limiting the search using other criteria (left side). The available holiday apartments for the requested dates will be shown.
The price includes the apartment rent (excluding meals) for the selected period. The guest tax is to be paid directly on site. No booking fee is charged on www.jungfrau.ch.
After a successful payment, you will find the holiday apartment voucher for printing in your user account. All you need for this is a commercial printer (black/white or colour) and a white A4 sheet of paper.
On the voucher you will find information about travel, including a map.
Present this voucher to the lessor and you will be given the key to your apartment. Enjoy your stay.
You pay the holiday apartment rental with a credit card or Postcard at the end of your reservation. Payment by invoice or directly on site is not possible. After a successful payment, you will find the holiday apartment voucher for printing in your user account.
Present this voucher to the lessor and you’ll be given the key to your apartment.
You can cancel your holiday apartment booking up to 30 days before arrival; an administration fee of 40% of the paid rent will be charged. No cancellation is possible within 30 days of arrival.
No change in booking, compensation or cash refund is possible. Your booking is also subject to the General Terms and Conditions of Jungfrau Railways Management AG.
The refund process for season passes and the Jungfrau Corona Winter Pass will only commence after the end of the season (30/04/2021). Keep your pass until this time; in the event of reopening, the pass will continue to be valid. Whole day and multi-day passes are refunded directly during the lockdown.
During a lockdown, the subscription to the Jungfrau Railways public transport network is not valid.
Online purchases
If you have purchased your subscription via the online shop at www.jungfrau.ch or www.top4.ski, you will automatically receive a refund on the stored payment method after the end of the 2020/21 season. The refund process will only commence after the end of the season. The subscription can be used until then. During a lockdown, the subscription to the Jungfrau Railways public transport network is not valid. Please note that the processing of refunds may take up to 8 weeks. If you have not received a refund by 30/06/2021 at the latest, please contact [email protected] with your booking number and full name.
Counter purchases
If you have purchased the subscription at a sales point, valley station or railway station, please get in touch with them directly after the end of the season (no earlier than 30/04/2021). The sales staff will provide you with a corresponding refund for the period of non-use. Please note that the refund must be claimed from 5 April to 16 May 2021, after which the claim expires. Applications received later cannot be considered. Written or telephone refund orders will not be accepted. Please contact a Jungfrau Railways sales point. Top4 passes can only be refunded in the respective ski region in which the pass was purchased.
Online purchases
If you have purchased your whole-day or multi-day passes online, you will automatically receive your refund using the payment method stored at the online shop. If you have not received a refund no later than 8 weeks after the lockdown end date, please contact the Jungfrau Railways help desk at [email protected] with your booking number and full name. Or by telephone at +41 33 828 71 71.
Counter purchases
If you have purchased the whole-day or multi-day passes at a sales point, valley station or railway station, please contact them directly. The sales staff will provide you with a corresponding refund for the period of non-use. Written or telephone refund orders will not be accepted. Please contact a Jungfrau Railways sales point. The refund will be made exclusively at the sales point.
Jungfrau Railways mountain railway tickets
Online purchases
If you have purchased your mountain railway ticket or seat reservation online, you will automatically receive your refund using the payment method stored at the online shop. If you have not received a refund no later than 8 weeks after the lockdown end date, please contact the Jungfrau Railways help desk (+41 33 828 71 71).
Rules for all Interdiscount tickets: https://www.jungfrau.ch/interdiscount/
Counter purchases
If you have purchased the whole-day or multi-day pass at a sales point, valley station or railway station, please contact them directly. The sales staff will provide you with a corresponding refund for the period of non-use. Written or telephone refund orders will not be accepted. Please contact the sales point where you purchased the ticket. The refund will be made exclusively at the sales point.
If you are the holder of a winter, whole day, multi-day and monthly pass (Top4 Skipass, Jungfrau Corona Pass, local pass), a Covid-19 money back guarantee applies. In the event of a lockdown and the resulting closure between 01/12/2020 and 05/04/2021, refunds will be made on a pro rata basis. Refunds will be made in cash or to your credit card for online purchases. Weather or snow-related restrictions do not entitle you to a refund (the usual insurance conditions apply).
Sportpasses (winter)
No refund applies to any sportpasses (half-day, one-day, multi-day and seasonal passes) in the Jungfrau Ski Region. This also applies to promotions, campaigns, vouchers, discounts or similar. If operations on routes are disrupted, interrupted or discontinued as a result of weather conditions, premature depletion of ski slopes, etc., there is generally no entitlement to a refund or extension of tickets. This also concerns closures ordered by authorities. Exceptions can be approved by the Jungfrau Ski Region management.
Mountain railway (mountain railway tickets for the Jungfrau Railway, First Railway, Harder Railway, Schynige Platte Railway, Lauterbrunnen-Mürren Mountain Railway)
In this case, a refund will be made if the service cannot be provided by us.
Sportpasses (winter)
In this case, no refund will be given. You have the option of taking out insurance in the event of illness or accident. Cancellation insurance may already be part of your insurance package. “skiCare” and "PassProtect" insurance can also be purchased together with the skipass. This service is offered by the skipass insurer SOLID Försäkrings AB. In case of a claim, you must report this directly to SOLID ([email protected] or http://skicare.ch/de/forms/unfall-formular.html).
Exceptions can be approved by the Jungfrau Ski Region management. (In principle, the ski region will also be prepared to replace the quarantine period with a voucher)
However, this regulation does not apply to a season pass. A season pass is valid for the whole season and can be used before or after a quarantine.
Mountain railway (mountain railway tickets for the Jungfrau Railway, First Railway, Harder Railway, Schynige Platte Railway, Lauterbrunnen-Mürren Mountain Railway)
In this case, a refund will be made if the service cannot be provided by us.
Sportpasses (winter)
If you are unable to travel to the region, you will receive a refund.
Mountain railway (mountain railway tickets for the Jungfrau Railway, First Railway, Harder Railway, Schynige Platte Railway, Lauterbrunnen-Mürren Mountain Railway)
You will receive a refund if the service cannot be provided by us.
Sportpasses (winter)
If you do not wish to travel to the region due to quarantine regulations, there will be no refund.
Mountain railway (mountain railway tickets for the Jungfrau Railway, First Railway, Harder Railway, Schynige Platte Railway, Lauterbrunnen-Mürren Mountain Railway)
You will receive a refund if the service cannot be provided by us.
That's not a problem: Many of our mountain rail and cableway tickets are now available online at www.jungfrau.ch You can purchase a ticket from A to B or one of our many experience offers in the Jungfrau Region.
You only need Internet access in order to purchase your mountain railway ticket. Create a user account at jungfrau.ch and you're ready to go: Select the rail or cableway trip or experience and place your mountain rail or cableway way ticket in the shopping cart, including those for anyone travelling with you. You then pay conveniently & securely with a credit card. The mountain railway ticket can be shown as a mobile ticket on your smartphone without a printout.
No, the Jungfrau Travel Pass can be bought directly at any railway station or at any aerial gondola station in the Jungfrau Region. The number of passes is unlimited.
With the Jungfrau Corona Winter Pass, travel to the Jungfraujoch – Top of Europe is unlimited. However, we recommend reserving a seat.
Seat reservation
The mountain railway ticket is personal, non-transferable, and it can only be used on the day of validity. Dates cannot be changed or extended. The holder must be able to identify himself on request. Lost tickets cannot be replaced. The mountain railway ticket can be presented as a mobile ticket on your smartphone without a printout or it must be printed out as follows:
You pay for your mountain rail or cableway tickets by credit card at the end of the booking. Payment by invoice or directly on site is not possible.
No cancellation, exchange, reimbursement or cash refund possible. Your booking is also subject to the General Terms and Conditions (GTCs) of Jungfrau Railways Management AG.
By purchasing a ticket online/making a seat reservation in advance, you guarantee the purchase of a ticket to the Jungfraujoch on site.
Jungfraujoch ticket
Yes, the visit is free.
Yes, all tickets can only be bought on site directly at the valley station or at the activities. In the event of large crowds, longer waiting times must be expected. Individual activities for the day may sell out if the waiting times are too long.
Buy Adventure Package online
Unfortunately not. You have to queue for each activity as you would for a ski lift. In the event of large crowds, longer waiting times must be expected. Individual activities for the day may sell out if the waiting times are too long.
Yes
Jungfraujoch – Top of Europe is one of the most popular travel destinations in Europe. For individual travellers and small groups, you can book your personal seats for the journey from Kleine Scheidegg/Eiger Glacier to Jungfraujoch – Top of Europe and back. Enjoy the comfort of a guaranteed seat.
No.
You can book individual seats online before you start your journey or at a Jungfrau Railways counter. Reservation is not mandatory but is recommended due to the high number of guests in summer. You can also secure the purchase of a Jungfrau ticket with a seat reservation made in advance.
Follow the signs at the Eiger Glacier or the Jungfraujoch. All travellers with seat reservations should follow the green signs. This does not apply to groups of travellers. The seats in the purple areas are reserved for them.
For children travelling to the Jungfraujoch free of charge with the Junior Card, the Children’s Co-Travelcard or their own passes, you must make the single seat reservation separately in a new booking. It is not possible to do this when booking the adult tickets.
Separate seat reservations
No, booked seat reservations can no longer be cancelled/changed. We recommend making the seat reservation at short notice (1–2 days before the start of the trip) and not weeks in advance.
A seat reservation for a return journey can only be made online. The purchase of a seat reservation for a single trip (ascent or descent) is only possible at a Jungfrau Railways sales point.
No. A seat can only be reserved on the Jungfrau Railway route (Kleine Scheidegg/Eiger Glacier - Jungfraujoch and Jungfraujoch - Kleine Scheidegg/Eiger Glacier). Excepted are groups of 10 person or more.
No, seats on Jungfrau Railways can only be reserved online at jungfrau.ch/shop/en/bergbahn/reservation or at a Jungfrau Railways station counter.
Yes. The costs of reservations already made will not be refunded or credited. When travelling without a seat reservation, waiting times at Kleine Scheidegg or the Jungfraujoch must be expected.
Our railways allow rapid transport to high altitude. As altitude increases, air pressure and the oxygen in the air decreases accordingly. The healthy body has excellent adaptation mechanisms that allow a relatively rapid rise to medium and higher altitudes up to 4000 metres without damage to health. Typical altitude sickness (altitude oedema) will appear 6–12 hours into your stay at over 2500 metres at the earliest.
Therefore, altitude sickness has no practical significance for a short stay at the Jungfraujoch. Nevertheless, you should only make trips to high altitudes if you feel healthy. Altitude is linked to risks for certain cardiac, pulmonary, vascular and blood diseases. The following recommendations apply
There are parking spaces at the following railway stations:
Scan your personal QR code at the entrance barrier. (Printed on the voucher or in the Jungfrau app wallet) This QR code is valid for unlimited entries and exits during the entire booking period (always scan the QR code at the corresponding entry or exit barrier). If a ticket is taken at the entrance, it can later be linked to the QR code at the cash desk. If you park longer than booked, you must pay the outstanding amount at the automatic pay stations or in the app with the QR code before leaving.
If you have entered your number plate when making your reservation, the entry and exit stations will recognise your number plate and the barriers will open automatically for the entire reservation period. In addition, the voucher with the printed QR code or the QR code in the Jungfrau app wallet can be printed and used as security at any time in the event of a technical malfunction in number plate recognition or other contingencies.
At the entrance, take a parking ticket as normal. This can later be linked to the QR code at the till. You can find the QR parking code at any time in the PDF of your order confirmation, your account at jungfrau.ch or in your Jungfrau app.
Of course you can extend the parking reservation. You can pay for this at the ticket machines or in the Jungfrau app.
Please contact the Helpdesk for a change/cancellation of the parking space. [email protected] or +41 (0) 33 828 71 71
The QR code is valid for unlimited entries and exits during the entire booking period (always scan the QR code at the corresponding entry or exit barrier).
This is easily possible. Reliable reservation options, secure access, clearly marked parking spaces and practical luggage carriers offer optimal customer service. The easiest and most comfortable way to reach the WAB and BLM railway stations with dry feet! Parking spaces can be reserved online here for a minimum period of 5 days.
It is mandatory to have the voucher with you to show it upon arrival. Either enter the 5-digit parking code at the automated entry machine or show the voucher to our staff on the main road.
You can park in any open space in the car park. There is no specific space reserved for you. The car park is open all day.
The reservation may not be cancelled or refunded. Reservations are valid for the registered car number; postponement of the reservation period is not possible. The reservation and the code are valid only within the booked time period.
If your car registration number is unknown (such as for a rental car), then please write this in the "Kennzeichen" field. You have the option to take out cancellation insurance when booking. If you cannot make the trip or must cancel due to serious illness, serious pregnancy complications, serious injury or death, then the cancellation insurance assumes the contractually obligated costs up to the insured amount. You can read the General Terms and Conditions of the cancellation insurance here.
You cannot enter with the parking code in the case of early arrival. This is only active at the entrance column during the reserved time period. Therefore, pull a ticket from the entry machine. After the start of the scheduled time, you can recode the ticket at an automatic paystation. You pay for the additional days directly at the automatic paystation. There is no guarantee of a free space before the rental period that you booked online begins.
There is no refund if you arrive too late. The reservation and the code are valid only within the booked time period. You can enter the car park with the parking code during the entire reserved time period. We can also offer you a parking space in the event of a late arrival.
The maximum height is 2.3 m.
You have the following options to receive your skipass when you buy online:
1st Load your own KeyCard / data carrier
2nd Receive the KeyCard for the Jungfrau Ski Region on site (pick-up machine / sales point)
3. Receive KeyCard by post
1st Load your own KeyCard / data carrier
If you already have your own data carrier and want to load it, you can load the following data carriers during the ordering process:
You will find the KeyCard number on the back of your card.
2nd Receive the KeyCard for the Jungfrau Ski Region on site (pick-up machine / sales point)
The KeyCard for the Jungfrau Ski Region on which your skipass is loaded is free of charge. Just like that and without a deposit. If you have purchased a skipass online, you can obtain your KeyCard as follows. All you need for the purchase is the order code or QR code generated when ordering.
At Pick Up machines
During the ordering process, select the option "I will collect the pass on site (QR code / voucher)". You have the option of picking up your skipass at one of the pick-up machines at the following locations. All you have to do is scan the QR code and you will receive your purchased skipass directly from the machine. Pick up is possible at the following locations:
Pick up at a Jungfrau Railway sales point
During the ordering process, select the option "I will collect the pass on site (QR code / voucher)".
You have the option of purchasing your skipass at all Jungfrau Railway sales points.
3rd Receive KeyCard by post
During the ordering process, select the option "I want to receive the pass by post. CHF 5 will be charged for shipping and you will get your skipass within 3–7 working days.
All Jungfrau Ski Region areas can be booked individually. However, you can also easily buy a skipass for the entire region and enjoy the snow on Grindelwald-First, Kleine Scheidegg-Männlichen and Mürren-Schilthorn. Hiking and sledging passes are also available online.
You have the following options to receive your skipass when you buy online:
1st Load your own KeyCard / data carrier
2nd Receive the KeyCard for the Jungfrau Ski Region on site (pick-up machine / sales point)
3. Receive KeyCard by post
1st Load your own KeyCard / data carrier
If you already have your own data carrier and want to load it, you can load the following data carriers during the ordering process:
You will find the KeyCard number on the back of your card.
2nd Receive the KeyCard for the Jungfrau Ski Region on site (pick-up machine / sales point)
The KeyCard for the Jungfrau Ski Region on which your skipass is loaded is free of charge. Just like that and without a deposit. If you have purchased a skipass online, you can obtain your KeyCard as follows. All you need for the purchase is the order code or QR code generated when ordering.
At Pick Up machines
During the ordering process, select the option "I will collect the pass on site (QR code / voucher)". You have the option of picking up your skipass at one of the pick-up machines at the following locations. All you have to do is scan the QR code and you will receive your purchased skipass directly from the machine. Pick up is possible at the following locations:
Pick up at a Jungfrau Railway sales point
During the ordering process, select the option "I will collect the pass on site (QR code / voucher)".
You have the option of purchasing your skipass at all Jungfrau Railway sales points.
3rd Receive KeyCard by post
During the ordering process, select the option "I want to receive the pass by post. CHF 5 will be charged for shipping and you will get your skipass within 3–7 working days.
Skipass Jungfrau
Valid in the entire Jungfrau Ski Region – comprising Grindelwald-First, Männlichen, Kleine Scheidegg, Wengen, Mürren, Schilthorn, including travel by train from Interlaken Ost and following stations.
Grindelwald-Wengen skipass
Valid in the ski region of Grindelwald, Männlichen, Kleine Scheidegg, Wengen, excluding railway feeder lines.
Mürren-Schilthorn skipass
Valid in the “Mürren-Schilthorn” ski region, excluding railway feeder lines.
Get your “Jungfraujoch Top Ticket” for a trip to the Jungfraujoch – Top of Europe for the special price of CHF 61 per person.
The connecting ticket at the special price is only valid from 01/12/2020 to 30/04/2021 and only in combination with one of the following passes:
You pay for your skipass at the end of the booking by credit card. Payment by invoice or directly on site is not possible. Every skipass is personal and non-transferable. The holder must be able to identify himself on request. Lost passes cannot be replaced. No cancellation, exchange, compensation or cash refund is possible. Your booking is also subject to the General Terms and Conditions of Jungfrau Railways Management AG.
Information regarding Covid-19 refunds can be found at the following link.
The Jungfrau Ski Region does not give refunds on sportpasses purchased in the event of a service interruption, accident or illness.
You can take out cancellation insurance for CHF 9 during the skipass ordering process. If you are not able to take a trip or have to abandon it because of a serious illness, major pregnancy complications, serious injury or death, the cancellation insurance will assume contractually owed costs up to the arranged sum insured. You can find more information on cancellation insurance at the following link.
Up to three children (6 to 15 years) receive a free day pass on Saturdays, if an adult buys a one-day or afternoon ticket at the list price. The offer is available online and at railway stations in the Jungfrau Ski Region. Please note that only day tickets are available online.
Add up to 3 children to your skipass purchase for any Saturday at the online shop and automatically receive day tickets for your children free of charge.
Offer not applicable to multi-day or season passes.
Buy your skipass for the Jungfrau Ski Region at least 21 days before the 1st day of validity, and take advantage of an online discount of up to 10%. The discount is automatically granted in the next step if the following conditions are met.
Conditions
•Bookable up to 21 days before the 1st day of validity.
•Online booking is only possible for skipasses that are valid from 28 November 2020 to 18 April 2021.
•Up to 10% discount on Jungfrau, Grindelwald-Wengen or Mürren-Schilthorn skipasses.
•Skipasses for adults, seniors and young people. There is no Earlybird discount for children.
•1- to 14-day skipasses.
•While stocks last: There is only a limited number of Earlybird skipasses per valid period. Please book early.
