FAQs

The Half-Fare or GA travelcard is valid on the Jungfrau Railways network. Select your desired ticket with the "Half-Fare/GA" reduction. Webshop

No, the Jungfrau Travel Pass can be bought directly at any railway station or at any aerial gondola station in the Jungfrau Region. The number of passes is unlimited.

The name «Anonymous» is created for guest bookings of mountain railway services on our website. This name does not need to be changed. The ticket is valid as follows.

Regulation mountain railway and cable car tickets
Webshop tickets can be cancelled free of charge until 23:59 h on the day before the first day of validity. You can cancel your booking yourself in the online customer service center. Refunds are not possible once the ticket is valid.

Tickets purchased at a Jungfrau Railways sales point or ticket machine can also be refunded before the start of the validity period. A processing fee of CHF 10 per booking applies. If you purchased your ticket at a counter, please contact that counter directly. For tickets purchased at a machine, a refund request can be submitted.

Regulation ski pass & winter hiking and sledging pass
Cancellations or rebookings can be made free of charge up to the day before the first day of validity (23:59 h) of the ski pass or winter hiking and sledging pass. You must make the cancellation yourself in the online customer service center.

• Visa
• Mastercard
• American Express 
• Diners 
• PostFinance Card
• PostFinance E-Finance
• Twint
• Reka
• SwissPass

Yes, to receive a price reduction, one day of the Flex Pass must be validated.

No, no day of the Flex Pass needs to be validated to receive a price reduction. A separate ticket or one validated day is required for travelling on the following public transport routes:

• Interlaken Ost <> Grindelwald/Lauterbrunnen (BOB)
• Lauterbrunnen <> Wengen (WAB)
• Lauterbrunnen <> Grütschalp <> Mürren (BLM)

A seat reservation for a return journey can only be made online. The purchase of a seat reservation for a single trip (ascent or descent, e.g. for mountaineers) is only possible at a Jungfrau Railways sales point. 

Book your one-way ticket to the Jungfraujoch online via the SBB-Portal.

Adventure Packages as a whole and individual services derived from them are as a rule not refundable. If the implementation cannot be guaranteed due to a force majeure event such as weather conditions etc., JBM will first try to offer an alternative activity (mountain cart, first flyer, first glider, Trottibike Scooter etc.). If this is not possible, or if the customer rejects another activity, JBM’s service obligation shall become null and void. Only if no alternative can be offered and the reason for the unfulfilled service lies within the sphere of influence of JBM (such as technical problems at the adventure facility or feeder railway) will a partial refund for services not received be granted.

GTC

Taking waiting times (which can exceed 2 hours) into account is the responsibility of the customers and beyond the control of Jungfraubahn Management AG, which is why missing the operating hours does not constitute grounds for a refund. Portions of the Adventure Package and individual tickets redeemed for an activity are non-refundable. This includes in particular the journey by feeder railway (e.g. First Aerial Cableway).

GTC

Tickets are generally non-refundable. However, for a fee of CHF 10, a booking can be rescheduled to another date. To do so, please contact our helpdesk team at helpdesk@jungfrau.ch.

GTC

Yes, all tickets can only be bought on site directly at the valley station or at the activities. Individual activities for the day may sell out if the waiting times are too long. 

Unfortunately not. You have to queue for each activity as you would for a ski lift. In the event of large crowds, longer waiting times must be expected. Individual activities for the day may sell out if the waiting times are too long.

The Adventure Package includes the selected number of activities (1 or 2) as well as unlimited rides on the gondola between Grindelwald and First (in both directions).

Day tickets (day ticket with Half Fare, day ticket without Half Fare, municipality day ticket, Post day ticket, Duo day ticket, etc.) are valid for free travel from Interlaken Ost to Grindelwald, Wengen and Mürren.

The day ticket is valid on the following connecting routes:

• Customers with a day ticket with Half Fare
  These customers pay for routes in the Half Fare area connecting tickets at half price according to price list.
• Customers with a day ticket without Half Fare Card (e.g. municipality day ticket, Post day ticket)
  These customers pay for routes in the Half Fare area connecting tickets at full price according to price list.

* Connecting routes in the Half Fare area:

• Grindelwald-Kleine Scheidegg-Wengen (Wengernalp Railway)
• Kleine Scheidegg-Jungfraujoch (Jungfrau Railway)
• Interlaken-Harder Kulm (Harder Railway)
• Wilderswil-Schynige Platte (Schynige Platte Railway)
• Grindelwald-First (First Aerial Cableway)
• Grindelwald Terminal – Eiger Glacier (Eiger Express)
• Grindelwald Terminal – Eiger Glacier - Jungfraujoch (Eiger Express)

For children travelling to the Jungfraujoch free of charge with the Junior Card, the Children’s Co-Travelcard or their own passes, you must make the single seat reservation separately in a new booking. It is not possible to do this when booking the adult tickets.

Separate seat reservations

Seat reservations can be cancelled free of charge until 21:59 h on the day before the day of validity. You can modify your seat reservation up to 45 minutes before departure. You can cancel or modify your reservation yourself in the online customer center. Cancellations on the day of validity are not possible.

Seat reservations purchased at a Jungfrau Railways sales point or ticket machine can also be refunded before the day of validity. A processing fee of CHF 10 per booking applies. If you purchased your seat reservation at a counter, please contact that counter directly. For seat reservations purchased at a machine, a refund request can be submitted.

A seat reservation for a return journey can only be made online. The purchase of a seat reservation for a single trip (ascent or descent, e.g. for mountaineers) is only possible at a Jungfrau Railways sales point. 

No. A seat can only be reserved on the Jungfrau Railway route (Kleine Scheidegg/Eiger Glacier - Jungfraujoch and Jungfraujoch - Kleine Scheidegg/Eiger Glacier). Excepted are groups of 10 person or more.

Follow the blue signs at the Eiger Glacier, Kleine Scheidegg or the Jungfraujoch. All travellers with seat reservations should follow the blue signs. This does not apply to groups of travellers. The seats in the purple areas are reserved for them.

No, seats on Jungfrau Railways can only be reserved online at jungfrau.ch/seatreservation or at a Jungfrau Railways station counter.

Yes. The costs of reservations already made will not be refunded or credited. When travelling without a seat reservation, waiting times at Kleine Scheidegg, Eigergletscher or the Jungfraujoch must be expected.

Yes, the visit is free.

Children up to 5 years of age always travel free of charge. Children aged 6 to 15 either travel free with the Junior Card or Children's Travelpass, or pay CHF 20.-. The above-mentioned family cards can be purchased for CHF 30 per child at any SBB station in Switzerland.

The family reductions such as the Junior Card, Children's Travelpass or Swiss Family Card are not valid in combination with the Jungfrau Travel Pass or the Unlimited Jungfrau Summer Pass. Children aged 6-15.99 years require the Jungfrau Travel Pass or Unlimited Jungfrau Summer Pass at a price of CHF 30.00 net per child.

With the Wengernalp Railway via Grindelwald or Lauterbrunnen:
The journey from Grindelwald takes 1 hour 26 minutes there and 1 hour 26 minutes back. We recommend at least 5–6 hours to allow a reasonable amount of time on the Jungfraujoch.

From Grindelwald Terminal with the Eiger Express: 
The journey from Grindelwald Terminal takes 45 minutes there and 45 minutes back. 
We recommend at least 3.5–4.5 hours to allow a reasonable amount of time on the Jungfraujoch. 

Yes, the fastest route of Interlaken Ost <> Grindelwald Terminal (Eiger Express) <> Eigergletscher <> Jungfraujoch is barrier-free.

If you want to travel via Kleine Scheidegg, booking in advance by telephone is essential. Trains depart from Kleine Scheidegg where staff are required to help passengers get on and off at Kleine Scheidegg, Eigergletscher and Jungfraujoch stations. Registration via the Contact Center Handicap.

Yes. The costs of reservations already made will not be refunded or credited. When travelling without a seat reservation, waiting times at Kleine Scheidegg or the Jungfraujoch must be expected.

Achtung: Die Zeit auf den Tickets ist nicht immer die Abfahrtszeit des Bahnhofs, an dem Ihre Reise startet, sondern die Boarding-Zeit im Grindelwald-Terminal oder auf der Kleinen Scheidegg für Reisende mit einer Sitzplatzreservation. Wenn Sie Tickets ab Interlaken Ost, Wilderswil, Lauterbrunnen oder Grindelwald gekauft haben, müssen Sie mindestens 30 Minuten früher von dort abfahren. Informieren Sie sich vor Ihrer Reise online über die aktuellen Abfahrtszeiten.

Book your one-way ticket to the Jungfraujoch online via the SBB-Portal.

No, no day of the Flex Pass needs to be validated to receive a price reduction. A separate ticket or one validated day is required for travelling on the following public transport routes:

• Interlaken Ost <> Grindelwald/Lauterbrunnen (BOB)
• Lauterbrunnen <> Wengen (WAB)
• Lauterbrunnen <> Grütschalp <> Mürren (BLM)

Yes, to receive a price reduction, one day of the Flex Pass must be validated.

Yes, the half-day ski pass is available only for the afternoon, valid from 12.00 h from all stations. It is available from every train or cable car station in the Jungfrau Region (not bookable online).

You have the following options to receive your skipass when you buy online:

1. Load on your own SBB SwissPass

Please note that you need the physical SwissPass card to ski.

2. Receive the KeyCard for the Jungfrau Ski Region on site (pick-up machine / sales point)

Select the option "New keycard required" in the order process. All you need for the purchase is the order code or QR code generated when ordering. Pick up of your ski pass is possible at the following pick-up machine locations or Jungfrau Railways sales points. 

Jungfrau Railways sales points:

• Top of Europe Flagshipstore, Interlaken
• Station Interlaken Ost
• Station Zweilütschinen
• Station Lauterbrunnen
• Grindelwald Terminal
• Station Grindelwald Grund
• Station Kleine Scheidegg
• Valley station Firstbahn, Grindelwald
• Station Grindelwald
• Station Wilderswil
• Station Wengen
• Valley station Matten
• Station Mürren
• Valley station Schilthornbahn, Stechelberg

Pick-up machines:

• Valley station Firstbahn, Grindelwald
• Station Grindelwald
• Station Grindelwald Grund
• Grindelwald Terminal
• Valley station Matten
• Station Interlaken Ost
• Top of Europe Flagshipstore, Interlaken
• Station Wilderswil
• Station Lauterbrunnen
• Station Wengen
• Valley station Schilthornbahn, Stechelberg
• Station Mürren

There is only one ski pass, the "Skipass Jungfrau" for the Jungfrau Ski Region. (Grindelwald-Wengen ski area with Kleine Scheidegg and Männlichen ski areas, Grindelwald-First ski area and Mürren-Schilthorn ski area). This ski pass includes the arrival and departure with the Bernese Oberland Railway (BOB) from Interlaken Ost.

Cancellations or rebookings can be made free of charge up to the day before the first day of validity (23:59 h) of the ski pass or winter hiking and sledging pass. You must make the cancellation yourself in the online customer service center.

We recommend that you take out insurance when finalising your booking in the webshop. This protects you in the event that you suffer an accident or illness during the validity of the ski pass and are unable to continue using the ski pass. The Jungfrau Ski Region does not grant refunds in the event of business interruption, accident or illness.

You can take out cancellation insurance during the ski pass ordering process. If you are not able to take a trip or have to abandon it because of a serious illness, major pregnancy complications, serious injury or death, the cancellation insurance will assume contractually owed costs up to the arranged sum insured. If you have any questions about cover or cancellations, you can contact the Mobiliar claims department directly: schaden_interlaken@mobiliar.ch   
 

You can order your group ski pass using the following order form for groups.

Groups of children from state schools with a group ski pass order benefit from special conditions. One free ski pass for one accompanying person is granted for every 10 schoolchild ski passes purchased. Additional accompanying persons purchase the ski passes applicable to their age group at the relevant group price.
 

GTC

For day visitors arriving by car, we recommend using the Park+Ride Matten bei Interlaken. An overview of all car parks and parking spaces and their live status can be found on the Parking page.

FAQs Car park Grindelwald Terminal

FAQs Car park Lauterbrunnen

The Jungfraujoch is one of the most famous and most visited destinations in Europe, with over one million visitors each year. With the new infrastructure, the Jungfraujoch can be reached in just 45–50 minutes from Grindelwald. To enjoy this breathtaking excursion to the fullest, there are a few things to bear in mind.

As a rule: the higher the altitude, the lower the air pressure. This also reduces the exchange of oxygen in the body. This is usually harmless for a healthy person, as the body has functioning compensation mechanisms. However, should acute altitude sickness occur, which can develop from an altitude of 2500 metres above sea level, you will need to descend quickly.

So if you are planning a trip to the Jungfraujoch, you should only do so if you are in good health.

• Health: you should be physically fit and healthy.
• Acclimatisation: gradual adjustment to altitude facilitates well-being.
• Behaviour: avoiding stress and acting calmly promotes well-being.
• Equipment: good footwear is important for getting around the Jungfraujoch safely.

• Patients who have had successful surgery of the coronary arteries and are fully capable in the lowlands may plan a high-altitude excursion after consultation with their doctor.
• People with a pronounced risk profile for cardiovascular disease (such as smoking, high blood pressure, diabetes, high blood lipids, obesity or occasional chest pain) should consult their doctor before staying at altitude.
• Patients who have been suffering from chronic or acute breathing difficulties or shortness of breath for a long time should definitely seek medical advice beforehand.
• For certain chronic blood disorders with anaemia, prior medical consultation is recommended.

• People who have recently suffered a stroke or brain haemorrhage should not travel this high.
• Lung and heart patients who experience shortness of breath even with slight physical exertion, such as climbing stairs, should refrain from staying at this altitude.
• Patients with severe bronchial asthma or severe COPD (chronic obstructive pulmonary disease).
• Patients with impaired lung function due to diseases such as partial resection or other functional disorders.
• Patients who suffer from acute and sudden breathing problems.
• Patients who are restricted in their abilities due to heart disease and require regular medication.
• Limited fluid consumption can be problematic for patients with renal insufficiency who have to undergo dialysis on a regular basis due to fluid balancing.
• Anyone suffering from a cold or fever. They may have difficulty equalising pressure. In addition, the increased oxygen requirement due to the infection may mean that the oxygen supply is insufficient to cover the body’s needs.
• Those who consume excessive amounts of alcohol can suffer additional health problems at high altitudes.
• Pregnant women from the 7th month of pregnancy and/or those with a high-risk pregnancy.
• Children under the age of 2 often find it difficult to equalise pressure completely. In addition, their fluid intake is often insufficient.

• The intense UV radiation at altitude requires adequate sun protection for the skin and eyes. There is a considerable risk of snow blindness on the glacier if sunglasses are not worn! This also applies in bad weather, as the UV rays are still present and can damage the eyes. Effective sun protection should therefore always be considered, regardless of the weather conditions.
• The ambient temperature drops with increasing altitude. This is why it is important to wear warm clothing at this altitude, even in midsummer, as the temperatures are often surprisingly cool.
• Because children can chill faster than adults, always pay attention to sufficient protection from the cold at high altitude. For example, wearing a hat is beneficial. Sunglasses and good sunscreen are essential on the glacier! Even in bad weather.
• While you’re enjoying the breathtaking views, don’t forget to stay hydrated. At this altitude, each person loses around 200 ml of fluid per hour through exhalation. It is therefore advisable to drink plenty of water or tea. This is the only way to prevent possible dehydration and reduce the risk of acute altitude sickness.
• Avoid any stress and just enjoy the excursion. Stress causes you to sweat more and therefore lose more fluid. Insufficient fluid intake can lead to dehydration, which increases the risk of altitude sickness.
• Refrain from excessive consumption of alcohol and nicotine on this day. This could have an impact on the excursion

Yes, the fastest route of Interlaken Ost <> Grindelwald Terminal (Eiger Express) <> Eigergletscher <> Jungfraujoch is barrier-free.

If you want to travel via Kleine Scheidegg, booking in advance by telephone is essential. Trains depart from Kleine Scheidegg where staff are required to help passengers get on and off at Kleine Scheidegg, Eigergletscher and Jungfraujoch stations. Registration via the Contact Center Handicap.

Yes, the journey on the First Cable Car is barrier-free (including the intermediate stations at Bort and Schreckfeld). The Interlaken Ost <> Grindelwald route is also barrier-free.

First mountain station and the restaurant are barrier-free. Access to the First Cliff Walk presented by Tissot is via a dirt track and offers a maximum width of 1.20 metres. The First Flyer can be used for adventure activities if booked in advance. The First View is not barrier-free as there are steps.

For the Wilderswil <> Schynige Platte journey, advance booking by telephone (033 828 73 51) is required at least one hour before the trip. Pre-booking is also required for the descent. The staff will then use the wheelchair lift to help you get on and off the bus. There is space for a maximum of two wheelchairs per train. The Interlaken Ost <> Wilderswil route is barrier-free.

The Panorama Restaurant is barrier-free. The Botanical Alpine Garden is not barrier-free.

Pre-booking by telephone (033 828 73 39) is required for the trip as there is a separate entrance. There is space for a maximum of two wheelchairs per trip.

The Panorama Restaurant Harder Kulm is barrier-free.

Yes, both the aerial cableway from Lauterbrunnen to Grütschalp and back and the Grütschalp <> Winteregg <> Mürren train line are barrier-free.

Bistro Grütschalp and Restaurant Winteregg are barrier-free.

Yes, the Interlaken Ost <> Lauterbrunnen <> Wengen journey is barrier-free. There is space for a maximum of three wheelchairs per Lauterbrunnen <> Kleine Scheidegg train. The Allmend and Wengernalp hiking stations are not barrier-free.

Yes, Grindelwald Terminal is barrier-free.

Yes, the Eiger Express is barrier-free and transports travellers from Grindelwald Terminal to the Eiger Glacier and back.

No. One accompanying person can travel free of charge with each traveller in a wheelchair.

More information is available from Rail Info Interlaken (info@jungfrau.ch, +41 33 828 72 33), the SBB Contact Center Handicap or on the overview map for people with reduced mobility.