FAQs

…all these and so much more can now be purchased directly online from Jungfrau Railways. Save yourself the trip to the travel agent and arrange your holiday from the comfort of your own home. You can gather all the services you need for your holiday, trip or your next Christmas present comfortably and travel directly to your destination. No more queuing at the ticket desk, no telephone calls, no being placed on hold, a 24-hour service - enjoy your stay in the Jungfrau Region from the moment you arrive.

Rail and cableway tickets

Passes

As soon as you have filled your shopping basket, go directly to the checkout and pay for the requested services by credit card. Payment by invoice or directly on site is not possible. After successful payment, you will find a PDF file for each service purchased (ticket, voucher, purchase confirmation) on your user account to print out*. We use a secure connection for your order.

• Your personal details and credit card information are encrypted.
• Our secure server uses the "Secure Socket Layer" (SSL) online industry standard.

*The mountain railway ticket can be presented as a mobile ticket on your smartphone without a printout.

In your user account, you can always see the orders that you’ve already placed and all travel documents. You can also change your address details and your password.

Yes. The costs of reservations already made will not be refunded or credited. When travelling without a seat reservation, waiting times at Kleine Scheidegg or the Jungfraujoch must be expected.

A seat reservation for a return journey can only be made online. The purchase of a seat reservation for a single trip (ascent or descent) is only possible at a Jungfrau Railways sales point. 

That's easy: Countless hotels in the Jungfrau Region can be booked online at www.jungfrau.ch. Select your hotel and your desired room category and book a stay for you and your companion(s). We offer you a warm welcome to the Jungfrau Region. 

That's easy: Countless holiday apartments in the Jungfrau Region can be booked online at www.jungfrau.ch Select your holiday apartment and reserve a stay for yourself and your companion(s). We offer you a warm welcome to the Jungfrau Region.

That's not a problem: Many of our mountain rail and cableway tickets are now available online at www.jungfrau.ch You can purchase a ticket from A to B or one of our many experience offers in the Jungfrau Region.

Jungfrau Railways passes

Rail and cableway tickets

You only need Internet access in order to purchase your mountain railway ticket. Create a user account at jungfrau.ch and you're ready to go: Select the rail or cableway trip or experience and place your mountain rail or cableway way ticket in the shopping cart, including those for anyone travelling with you. You then pay conveniently & securely with a credit card. The mountain railway ticket can be shown as a mobile ticket on your smartphone without a printout.

The mountain railway ticket is personal, non-transferable, and it can only be used on the day of validity. Dates cannot be changed or extended. The holder must be able to identify himself on request. Lost tickets cannot be replaced. The mountain railway ticket can be presented as a mobile ticket on your smartphone without a printout or it must be printed out as follows:

• full size (not reduced)
• unprinted white A4 paper
• portrait format
• a resolution of at least 600 dpi.

You pay for your mountain rail or cableway tickets by credit card at the end of the booking. Payment by invoice or directly on site is not possible.

No cancellation, exchange, reimbursement or cash refund possible. Your booking is also subject to the General Terms and Conditions (GTCs) of Jungfrau Railways Management AG.

No, the Jungfrau Travel Pass can be bought directly at any railway station or at any aerial gondola station in the Jungfrau Region. The number of passes is unlimited.

With the Jungfrau Corona Winter Pass, travel to the Jungfraujoch – Top of Europe is unlimited. However, we recommend reserving a seat.

Seat reservation

Yes, all tickets can only be bought on site directly at the valley station or at the activities. In the event of large crowds, longer waiting times must be expected. Individual activities for the day may sell out if the waiting times are too long.

Buy Adventure Package online

Unfortunately not. You have to queue for each activity as you would for a ski lift. In the event of large crowds, longer waiting times must be expected. Individual activities for the day may sell out if the waiting times are too long.

Yes

Yes, the visit is free.

By purchasing a ticket online/making a seat reservation in advance, you guarantee the purchase of a ticket to the Jungfraujoch on site. 

Jungfraujoch ticket

The Half-Fare or GA travelcard is valid on the Jungfrau Railways network. Select your desired ticket with the "Half-Fare/GA" reduction. Webshop

For children travelling to the Jungfraujoch free of charge with the Junior Card, the Children’s Co-Travelcard or their own passes, you must make the single seat reservation separately in a new booking. It is not possible to do this when booking the adult tickets.

Separate seat reservations

No, booked seat reservations can no longer be cancelled/changed. We recommend making the seat reservation at short notice (1–2 days before the start of the trip) and not weeks in advance.

No, a seat reservation can only be booked for a return journey.

No. A seat can only be reserved on the Jungfrau Railway route (Kleine Scheidegg/Eiger Glacier - Jungfraujoch and Jungfraujoch - Kleine Scheidegg/Eiger Glacier). Excepted are groups of 10 person or more.

Follow the signs at the Eiger Glacier or the Jungfraujoch. All travellers with seat reservations should follow the green signs. This does not apply to groups of travellers. The seats in the purple areas are reserved for them.

No, seats on Jungfrau Railways can only be reserved online at jungfrau.ch/seatreservation or at a Jungfrau Railways station counter.

Yes. The costs of reservations already made will not be refunded or credited. When travelling without a seat reservation, waiting times at Kleine Scheidegg or the Jungfraujoch must be expected.

Our railways allow rapid transport to high altitude. As altitude increases, air pressure and the oxygen in the air decreases accordingly. The healthy body has excellent adaptation mechanisms that allow a relatively rapid rise to medium and higher altitudes up to 4000 metres without damage to health. Typical altitude sickness (altitude oedema) will appear 6–12 hours into your stay at over 2500 metres at the earliest.

Therefore, altitude sickness has no practical significance for a short stay at the Jungfraujoch. Nevertheless, you should only make trips to high altitudes if you feel healthy. Altitude is linked to risks for certain cardiac, pulmonary, vascular and blood diseases. The following recommendations apply

• An advanced age is no barrier to a stay at a high altitude.
• For blood pressure patients who are well controlled with medication, the altitude is not a concern.
• Asthmatics can travel to high altitudes without any problems. High-altitude air is less polluted with particles that can cause an asthma attack.
• Epileptics who are well controlled with medication should be able to negotiate the altitude.

• Patients who have had successful surgery of the coronary arteries may plan a high-altitude excursion after consultation with their physician, if they are fully capable in the lowlands and do not suffer from angina pectoris.
• For patients with cardiac enlargement and a limited pumping capacity of the heart (cardiac insufficiency), a visit to the Jungfraujoch is possible after prior medical consultation, if capacity is not severely impaired at that level.
• For certain chronic blood disorders with anaemia, prior medical consultation is recommended.
• Pregnant women: Above 2500–3000 metres, there may be a certain risk of pregnancy even without pre-existing diseases. Caution is therefore advised.
• Infants in the first 2 years of life should not sleep at higher than 2500 metres. Short-term stays at the Jungfraujoch are unproblematic. Infants and young children are often unable to equalise pressure during descent and are therefore increasingly at risk of ear irritation. Regular swallowing (drinking, sucking on a bottle) during the descent can prevent the occurrence of irritation. Because children can chill faster than adults, always pay attention to sufficient protection from the cold at high altitude. Sunglasses and good sunscreen are necessary on the glacier!

• Lung and heart patients who are already short of breath while at rest or when climbing stairs are advised not stay at high altitude.
• Patients with angina pectoris or severe impaired performance with heart enlargement and heart failure should not stay at high altitude.
• Coronary artery disease (angina pectoris) and heart enlargement with medical therapy should not stay at high altitude.
• Patients with a pronounced risk profile for cardiovascular disease (smoker + high blood pressure + diabetes + high blood fats + overweight + occasional chest pain) should consult the doctor before staying at high altitude.
• Do not visit high altitudes after having striated muscles or a stroke.

• A decongestant nasal spray is recommended for colds before descent, in order to prevent ear irritation caused by lack of pressure balancing.
• The ambient temperature drops with increasing altitude. Therefore, be sure to wear warm clothes for trips over 1500 metres, even in during the heat of summer.
• The intense radiation at high altitude requires sufficient sun protection for the skin and eyes. There is great risk of snow blindness on the glacier without sunglasses!
• Nicotine and alcohol in excess before or during the trip can ruin your day.

There are parking spaces at the following railway stations:

• Interlaken Ost
• Wilderswil
• Lauterbrunnen
• Grindelwald Terminal

Scan your personal QR code at the entrance barrier. (Printed on the voucher or in the Jungfrau app wallet) This QR code is valid for unlimited entries and exits during the entire booking period (always scan the QR code at the corresponding entry or exit barrier). If a ticket is taken at the entrance, it can later be linked to the QR code at the Digital Parking cash desk. If you park longer than booked, you must pay the outstanding amount at the Digital Parking pay stations or in the app with the QR code before leaving.

If you have entered your number plate when making your reservation, the entry and exit stations will recognise your number plate and the barriers will open automatically for the entire reservation period. In addition, the voucher with the printed QR code or the QR code in the Jungfrau app wallet can be printed and used as security at any time in the event of a technical malfunction in number plate recognition or other contingencies.

At the entrance, take a parking ticket as normal. This can later be linked to the QR code at the till. You can find the QR parking code at any time in the PDF of your order confirmation, your account at jungfrau.ch or in your Jungfrau app.

Of course you can extend the parking reservation. You can pay for this at the ticket machines or in the Jungfrau app.

Please contact the Helpdesk for a change/cancellation of the parking space. [email protected] or +41 (0) 33 828 71 71

The QR code is valid for unlimited entries and exits during the entire booking period (always scan the QR code at the corresponding entry or exit barrier).

This is easily possible. Reliable reservation options, secure access, clearly marked parking spaces and practical luggage carriers offer optimal customer service. The easiest and most comfortable way to reach the WAB and BLM railway stations with dry feet! Parking spaces can be reserved  online here for a minimum period of 5 days.

It is mandatory to have the voucher with you to show it upon arrival. Either enter the 5-digit parking code at the automated entry machine or show the voucher to our staff on the main road.

You can park in any open space in the car park. There is no specific space reserved for you. The car park is open all day.

The reservation may not be cancelled or refunded. Reservations are valid for the registered car number; postponement of the reservation period is not possible. The reservation and the code are valid only within the booked time period.

If your car registration number is unknown (such as for a rental car), then please write this in the "Kennzeichen" field. You have the option to take out cancellation insurance when booking. If you cannot make the trip or must cancel due to serious illness, serious pregnancy complications, serious injury or death, then the cancellation insurance assumes the contractually obligated costs up to the insured amount. You can read the General Terms and Conditions of the cancellation insurance here.

You cannot enter with the parking code in the case of early arrival. This is only active at the entrance column during the reserved time period. Therefore, pull a ticket from the entry machine. After the start of the scheduled time, you can recode the ticket at an automatic paystation. You pay for the additional days directly at the automatic paystation. There is no guarantee of a free space before the rental period that you booked online begins.

There is no refund if you arrive too late. The reservation and the code are valid only within the booked time period. You can enter the car park with the parking code during the entire reserved time period. We can also offer you a parking space in the event of a late arrival.

The maximum height is 2.3 m.

You have the following options to receive your skipass when you buy online:

1st Load your own KeyCard / data carrier
2nd Receive the KeyCard for the Jungfrau Ski Region on site (pick-up machine / sales point)
3. Receive KeyCard by post

1st Load your own KeyCard / data carrier
If you already have your own data carrier and want to load it, you can load the following data carriers during the ordering process:

• KeyCard Axess
• Ski data with number starting 01-...
• All reusable Skidata-Keytix with number starting 01 -...
• RailAway Skicard
• SBB SwissPass

You will find the KeyCard number on the back of your card.

2nd Receive the KeyCard for the Jungfrau Ski Region on site (pick-up machine / sales point)
The KeyCard for the Jungfrau Ski Region on which your skipass is loaded is free of charge. Just like that and without a deposit. If you have purchased a skipass online, you can obtain your KeyCard as follows. All you need for the purchase is the order code or QR code generated when ordering.

At Pick Up machines
During the ordering process, select the option "I will collect the pass on site (QR code / voucher)". You have the option of picking up your skipass at one of the pick-up machines at the following locations. All you have to do is scan the QR code and you will receive your purchased skipass directly from the machine. Pick up is possible at the following locations:

• Top of Europe Flagship Store, Interlaken
• Interlaken Ost railway station
• Zweilütschinen railway station
• Lauterbrunnen railway station
• Grindelwald Terminal
• Grindelwald Grund railway station
• First Railway valley station, Grindelwald
• Pick up at railway station counter

Pick up at a Jungfrau Railway sales point
During the ordering process, select the option "I will collect the pass on site (QR code / voucher)".
You have the option of purchasing your skipass at all Jungfrau Railway sales points.

3rd Receive KeyCard by post
During the ordering process, select the option "I want to receive the pass by post. CHF 5 will be charged for shipping and you will get your skipass within 3–7 working days.

There is only one ski pass, the "Skipass Jungfrau" for the Jungfrau Ski Region. (Grindelwald-Wengen ski area with Kleine Scheidegg and Männlichen ski areas, Grindelwald-First ski area and Mürren-Schilthorn ski area). This ski pass includes the arrival and departure with the Bernese Oberland Railway (BOB) from Interlaken Ost.

You have the following options to receive your skipass when you buy online:

1st Load your own KeyCard / data carrier
2nd Receive the KeyCard for the Jungfrau Ski Region on site (pick-up machine / sales point)
3. Receive KeyCard by post

1st Load your own KeyCard / data carrier
If you already have your own data carrier and want to load it, you can load the following data carriers during the ordering process:

• KeyCard Axess
• Ski data with number starting 01-...
• All reusable Skidata-Keytix with number starting 01 -...
• RailAway Skicard
• SBB SwissPass

You will find the KeyCard number on the back of your card.

2nd Receive the KeyCard for the Jungfrau Ski Region on site (pick-up machine / sales point)
The KeyCard for the Jungfrau Ski Region on which your skipass is loaded is free of charge. Just like that and without a deposit. If you have purchased a skipass online, you can obtain your KeyCard as follows. All you need for the purchase is the order code or QR code generated when ordering.

At Pick Up machines
During the ordering process, select the option "I will collect the pass on site (QR code / voucher)". You have the option of picking up your skipass at one of the pick-up machines at the following locations. All you have to do is scan the QR code and you will receive your purchased skipass directly from the machine. Pick up is possible at the following locations:

• Top of Europe Flagship Store, Interlaken
• Interlaken Ost railway station
• Zweilütschinen railway station
• Lauterbrunnen railway station
• Grindelwald Terminal
• Grindelwald Grund railway station
• First Railway valley station, Grindelwald
• Pick up at railway station counter

Pick up at a Jungfrau Railway sales point
During the ordering process, select the option "I will collect the pass on site (QR code / voucher)".
You have the option of purchasing your skipass at all Jungfrau Railway sales points.

3rd Receive KeyCard by post
During the ordering process, select the option "I want to receive the pass by post. CHF 5 will be charged for shipping and you will get your skipass within 3–7 working days.

You pay for your skipass at the end of the booking by credit card. Payment by invoice or directly on site is not possible. Every skipass is personal and non-transferable. The holder must be able to identify himself on request. Lost passes cannot be replaced. No cancellation, exchange, compensation or cash refund is possible. Your booking is also subject to the General Terms and Conditions of Jungfrau Railways Management AG.

Information regarding Covid-19 refunds can be found at the following link. 

The Jungfrau Ski Region does not give refunds on sportpasses purchased in the event of a service interruption, accident or illness.

You can take out cancellation insurance for CHF 9 during the skipass ordering process. If you are not able to take a trip or have to abandon it because of a serious illness, major pregnancy complications, serious injury or death, the cancellation insurance will assume contractually owed costs up to the arranged sum insured. You can find more information on cancellation insurance at the following link. 

No. Earlybird ski passes are no longer offered.