FAQs

  • What do I need to book online?

    All you need for your booking is internet access. Put your mountain railway ticket, your skipass or a package in the shopping cart. You then pay conveniently & securely with a credit card and print* your travel documents at home. Travel directly to your destination – we take care of all the rest. You can book using a guest account as well as with a user account.

    *The mountain railway ticket can be presented as a mobile ticket on your smartphone without a printout.

  • Is a group reservation necessary?

    Seat reservation is required for groups from 10 persons. This can be confirmed at the earliest 3 months in advance. Group reservations can be made by telephone at +41 33 828 72 53 or via e-mail to reservation(at)jungfrau.ch.

    Reservation is not obligatory for individual travellers, but is recommended and can be made via our online shop atjungfrau.ch/shop/en/bergbahn/reservation.

  • Is a single seat reservation necessary?

    Jungfraujoch – Top of Europe is one of the most popular travel destinations in Europe. As an individual traveller

    or small group, you can book your personal seats for the journey from Kleine Scheidegg to Jungfraujoch –Top of Europe and back. 

    If you do not make a reservation, we cannot guarantee you a seat at the desired departure time. Longer waiting times must be expected.

  • Are the Jungfrau Railway always in operation?

  • Is the journey to the Jungfraujoch wheelchair accessible?

    Wheelchair users can either take the Wengernalp Railway to the Jungfraujoch - Top of Europe or the Eiger Express tricable gondola from Grindelwald Terminal (via Eiger Glacier). Advance notification for groups (from 3 persons in a wheelchair) is essential. Maximum 10 persons per group (max 3 wheelchairs per train composition). Seat reservation is not necessary. Please inform the railway personnel at the station of departure so that a member of staff is available to assist with changing trains at Kleine Scheidegg or Eiger Glacier. The Jungfraujoch is also wheelchair accessible. The entrance to the Ice Palace is fitted with a stair lift.

  • Is a day ticket (e.g. municipality day ticket) valid as a Half Fare Card?

    Day tickets (day ticket with Half Fare, day ticket without Half Fare, municipality day ticket, Post day ticket, Duo day ticket, etc.) are valid for free travel from Interlaken Ost to Grindelwald, Wengen and Mürren.

    The day ticket is valid on the following connecting routes:

    • Customers with a day ticket with Half Fare
      These customers pay for routes in the Half Fare area connecting tickets at half price according to price list.
    • Customers with a day ticket without Half Fare Card (e.g. municipality day ticket, Post day ticket)
      These customers pay for routes in the Half Fare area connecting tickets at full price according to price list.

    * Connecting routes in the Half Fare area:

    • Grindelwald-Kleine Scheidegg-Wengen (Wengernalp Railway)
    • Kleine Scheidegg-Jungfraujoch (Jungfrau Railway)
    • Interlaken-Harder Kulm (Harder Railway)
    • Wilderswil-Schynige Platte (Schynige Platte Railway)
    • Grindelwald-First (First Aerial Cableway)
    • Grindelwald Terminal – Eiger Glacier (Eiger Express)
    • Grindelwald Terminal – Eiger Glacier - Jungfraujoch (Eiger Express)
  • How much does it cost for a child to travel to the Jungfraujoch?

    Children up to 5 years ride for free. Children between the ages of 6 and 15 travel free of charge with the SBB Junior or Children’s Co-Travelcard. Without this card, you can get a special childrens ticket for CHF 20 for journeys on the Jungfrau Railways.

  • What type of ticket does a child need?

    Children up to 5 years always travel free. Children from age 6 to 15 either travel free with a Junior or Children’s Co-Travelcard, or pay half fare. The family cards described can be purchased for CHF 30 per child at all railway stations in Switzerland.

  • How long does the journey to the Jungfraujoch take?

    With the Wengernalp Railway via Grindelwald or Lauterbrunnen:
    The journey from Grindelwald takes 1 hour 26 minutes there and 1 hour 26 minutes back. We recommend at least 5–6 hours to allow a reasonable amount of time on the Jungfraujoch.

    From Grindelwald Terminal with the Eiger Express: 
    The journey from Grindelwald Terminal takes 45 minutes there and 45 minutes back. 
    We recommend at least 3.5–4.5 hours to allow a reasonable amount of time on the Jungfraujoch. 

  • What are the times of the trains to the Jungfraujoch and back?

  • Is there anywhere to park a car?

    There are parking spaces at the following railway stations. 

  • Do I need to buy a ticket for our dog?

    Dogs can be transported free of charge on the following routes:

    • Interlaken Ost - Lauterbrunnen
    • Interlaken Ost - Grindelwald
    • Interlaken - Harder Kulm
    • Wilderswil - Schynige Platte
    • Lauterbrunnen - Mürren
    • Lauterbrunnen - Kleine Scheidegg - Grindelwald
    • Grindelwald - First

    On the Kleine Scheidegg - Jungfraujoch & Eiger Glacier route, you pay CHF 35 for a dog for the return trip.

  • Tickets, skipasses, packages or passes…

    …all these and so much more can now be purchased directly online from Jungfrau Railways. Save yourself the trip to the travel agent and arrange your holiday from the comfort of your own home. You can gather all the services you need for your holiday, trip or your next Christmas present comfortably and travel directly to your destination. No more queuing at the ticket desk, no telephone calls, no being placed on hold, a 24-hour service - enjoy your stay in the Jungfrau Region from the moment you arrive.

    Rail and cableway tickets

    Passes

  • What happens at checkout?

    As soon as you have filled your shopping basket, go directly to the checkout and pay for the requested services by credit card. Payment by invoice or directly on site is not possible. After successful payment, you will find a PDF file for each service purchased (ticket, voucher, purchase confirmation) on your user account to print out*. We use a secure connection for your order.

    • Your personal details and credit card information are encrypted.
    • Our secure server uses the "Secure Socket Layer" (SSL) online industry standard.

    *The mountain railway ticket can be presented as a mobile ticket on your smartphone without a printout.

  • What can I see in my user account?

    In your user account, you can always see the orders that you’ve already placed and all travel documents. You can also change your address details and your password.

  • Can I spontaneously extend or shorten my stay on the Jungfraujoch?

    Yes. The costs of reservations already made will not be refunded or credited. When travelling without a seat reservation, waiting times at Kleine Scheidegg or the Jungfraujoch must be expected.

  • Can I make a seat reservation just for the journey there or just for the return journey?

    A seat reservation for a return journey can only be made online. The purchase of a seat reservation for a single trip (ascent or descent) is only possible at a Jungfrau Railways sales point

  • I want to book a hotel online and travel directly

    Thats easy: Countless hotels in the Jungfrau Region can be booked online at www.jungfrau.ch. Select your hotel and your desired room category and book a stay for you and your companion(s). We offer you a warm welcome to the Jungfrau Region. 

  • How can I find a hotel?

    You determine the date of travel and number of persons travelling, then you can start the search. You have the option of limiting the search using other criteria (left side). The available hotels for the requested dates will be shown.

  • What is included in hotel price?

    The hotel price includes the overnight stay, breakfast and all taxes and charges per person. No booking fee is charged on www.jungfrau.ch

  • When do I pay for my hotel booking?

    You pay for the hotel stay with a credit card at the end of your reservation. Payment by invoice or directly on site is not possible. After a successful payment, you will find the hotel voucher for printing out in your user account.

    Present the voucher at the hotel reception desk and you will be given the key to your room.

  • How do I get my travel documents for my hotel booking?

    After a successful payment, you will find the hotel voucher for printing out in your user account. All you need for this is a commercial printer (black/white or colour) and a white A4 sheet of paper.

    Present the voucher at the hotel reception desk and you will be given the key to your room. Enjoy your stay.

  • Can I cancel or change a hotel reservation?

    You can cancel your hotel booking up to 10 days before arrival; an administration charge of CHF 80 will be made. No cancellation is possible within 10 days of arrival.

    No change in booking, compensation or cash refund is possible. Your booking is also subject to the General Terms and Conditions of Jungfrau Railways Management AG.

  • I want to book a holiday apartment and travel directly

    Thats easy: Countless holiday apartments in the Jungfrau Region can be booked online at www.jungfrau.ch Select your holiday apartment and reserve a stay for yourself and your companion(s). We offer you a warm welcome to the Jungfrau Region.

  • How do I search for a holiday apartment?

    You determine the date of travel and number of persons travelling, then you can start the search. You have the option of limiting the search using other criteria (left side). The available holiday apartments for the requested dates will be shown.

  • What’s included in the price for the holiday apartment?

    The price includes the apartment rent (excluding meals) for the selected period. The guest tax is to be paid directly on site. No booking fee is charged on www.jungfrau.ch.

  • How do I get my travel documents for the holiday apartment?

    After a successful payment, you will find the holiday apartment voucher for printing in your user account. All you need for this is a commercial printer (black/white or colour) and a white A4 sheet of paper.

    On the voucher you will find information about travel, including a map.

    Present this voucher to the lessor and you will be given the key to your apartment. Enjoy your stay.

  • When do I pay for my holiday apartment booking?

    You pay the holiday apartment rental with a credit card or Postcard at the end of your reservation. Payment by invoice or directly on site is not possible. After a successful payment, you will find the holiday apartment voucher for printing in your user account.

    Present this voucher to the lessor and you’ll be given the key to your apartment.

  • Can I cancel or change a holiday apartment booking?

    You can cancel your holiday apartment booking up to 30 days before arrival; an administration fee of 40% of the paid rent will be charged. No cancellation is possible within 30 days of arrival.

    No change in booking, compensation or cash refund is possible. Your booking is also subject to the General Terms and Conditions of Jungfrau Railways Management AG.

  • How do I get my money back in the event of a Covid-19 lockdown?

    The refund process for season passes and the Jungfrau Corona Winter Pass will only commence after the end of the season (30/04/2021). Keep your pass until this time; in the event of reopening, the pass will continue to be valid. Whole-day and multi-day passes (Jungfrau Ski Region, hiking and sledging pass, Jungfrau Corona Pass winter 3-7-day passes or monthly passes) will be refunded during the lockdown. 

    During a lockdown, the subscription to the Jungfrau Railways public transport network is not valid.

    Jungfrau Ski Region season passes and Top4 season passes, Jungfrau Corona Pass winter season passes


    Online purchases

    If you have purchased your subscription via the online shop at www.jungfrau.ch or www.top4.ski, you will automatically receive a refund on the stored payment method after the end of the 2020/21 season. The refund process will only commence after the end of the season. The subscription can be used until then. During a lockdown, the subscription to the Jungfrau Railways public transport network is not valid. Please note that the processing of refunds may take up to 8 weeks. If you have not received a refund by 30/06/2021 at the latest, please contact [email protected] with your booking number and full name.

    Counter purchases

    If you have purchased the subscription at a sales point, valley station or railway station, please get in touch with them directly after the end of the season (no earlier than 30/04/2021). The sales staff will provide you with a corresponding refund for the period of non-use. Please note that the refund must be claimed from 5 April to 16 May 2021, after which the claim expires. Applications received later cannot be considered. Written or telephone refund orders will not be accepted. Please contact a Jungfrau Railways sales point. Refunds are made exclusively at the sales point of the season pass subscription. Top4 passes can only be refunded in the respective ski region in which the pass was purchased.

    Whole-day and multi-day passes (Jungfrau Ski Region, hiking and sledging pass, Jungfrau Corona Pass winter 3-7-day passes or monthly passes)


    Online purchases

    If you have purchased your whole-day or multi-day passes online, you will automatically receive your refund using the payment method stored at the online shop. If you have not received a refund no later than 8 weeks after the lockdown end date, please contact the Jungfrau Railways help desk at [email protected] with your booking number and full name. Or by telephone at +41 33 828 71 71.

    Counter purchases

    If you have purchased the whole-day or multi-day passes at a sales point, valley station or railway station, please contact them directly. The sales staff will provide you with a corresponding refund for the period of non-use. Written or telephone refund orders will not be accepted. Please contact a Jungfrau Railways sales point. The refund will be made exclusively at the sales point.

    Jungfrau Railways mountain railway tickets 

    Online purchases
    If you have purchased your mountain railway ticket or seat reservation online, you will automatically receive your refund using the payment method stored at the online shop. If you have not received a refund no later than 8 weeks after the lockdown end date, please contact the Jungfrau Railways help desk (+41 33 828 71 71). 

    Rules for all Interdiscount tickets: https://www.jungfrau.ch/interdiscount/

    Counter purchases
    If you have purchased the whole-day or multi-day pass at a sales point, valley station or railway station, please contact them directly. The sales staff will provide you with a corresponding refund for the period of non-use. Written or telephone refund orders will not be accepted. Please contact the sales point where you purchased the ticket. The refund will be made exclusively at the sales point. 

  • Will I get my money back in the event of a Covid-19 lockdown?

    If you are the holder of a winter, one-day, multi-day and monthly pass (Top4 Skipass, Jungfrau Corona Pass, local pass), a Covid-19 money back guarantee applies. In the event of a lockdown and the resulting closure between 01/12/2020 and 05/04/2021, refunds will be made on a pro rata basis. Refunds will be made in cash or to your credit card for online purchases. Weather or snow-related restrictions do not entitle you to a refund (the usual insurance conditions apply).

  • When will I receive a full refund?

    Sportpasses (winter)

    No refund applies to any sportpasses (half-day, one-day, multi-day and seasonal passes) in the Jungfrau Ski Region. This also applies to promotions, campaigns, vouchers, discounts or similar. If operations on routes are disrupted, interrupted or discontinued as a result of weather conditions, premature depletion of ski slopes, etc., there is generally no entitlement to a refund or extension of tickets. This also concerns closures ordered by authorities. Exceptions can be approved by the Jungfrau Ski Region management.

    Mountain railway (mountain railway tickets for the Jungfrau Railway, First Railway, Harder Railway, Schynige Platte Railway, Lauterbrunnen-Mürren Mountain Railway)

    In this case a refund will be made if the service cannot be provided by us. 

  • Can I get a refund if I catch coronavirus or have to go into quarantine?

    Sportpasses (winter)
    In this case, no refund will be given. You have the option of taking out insurance in the event of illness or accident. Cancellation insurance may already be part of your insurance package. “skiCare” and "PassProtect" insurance can also be purchased together with the skipass. This service is offered by the skipass insurer SOLID Försäkrings AB. In case of a claim, you must report this directly to SOLID ([email protected] or http://skicare.ch/de/forms/unfall-formular.html).

    Exceptions can be approved by the Jungfrau Ski Region management. (In principle, the ski region will also be prepared to replace the quarantine period with a voucher)

    However, this regulation does not apply to a season pass. A season pass is valid for the whole season and can be used before or after a quarantine.

    Mountain railway (mountain railway tickets for the Jungfrau Railway, First Railway, Harder Railway, Schynige Platte Railway, Lauterbrunnen-Mürren Mountain Railway)
    In this case a refund will be made if the service cannot be provided by us. 

  • Will I get a refund if the borders are closed and I cannot enter?

    Sportpasses (winter)
    If you are unable to enter, you will receive a refund. 

    Mountain railway (mountain railway tickets for the Jungfrau Railway, First Railway, Harder Railway, Schynige Platte Railway, Lauterbrunnen-Mürren Mountain Railway)
    In this case, you will receive a refund if the service cannot be provided by us.

  • Will I get a refund if there is a quarantine obligation on entry or return to/from Switzerland, which I must comply with?

    Sportpasses (winter)
    If you do not wish to enter due to quarantine regulations, there will be no refund. 

    Mountain railway (mountain railway tickets for the Jungfrau Railway, First Railway, Harder Railway, Schynige Platte Railway, Lauterbrunnen-Mürren Mountain Railway)
    In this case, you will receive a refund if the service cannot be provided by us. 

  • Medical tips - Jungfrau Railways

    Our railways allow rapid transport to high altitude. As altitude increases, air pressure and the oxygen in the air decreases accordingly. The healthy body has excellent adaptation mechanisms that allow a relatively rapid rise to medium and higher altitudes up to 4000 metres without damage to health. Typical altitude sickness (altitude oedema) will appear 6–12 hours into your stay at over 2500 metres at the earliest.

    Therefore, altitude sickness has no practical significance for a short stay at the Jungfraujoch. Nevertheless, you should only make trips to high altitudes if you feel healthy. Altitude is linked to risks for certain cardiac, pulmonary, vascular and blood diseases. The following recommendations apply

  • High altitude stay without restrictions

    • An advanced age is no barrier to a stay at a high altitude.
    • For blood pressure patients who are well controlled with medication, the altitude is not a concern.
    • Asthmatics can travel to high altitudes without any problems. High-altitude air is less polluted with particles that can cause an asthma attack.
    • Epileptics who are well controlled with medication should be able to negotiate the altitude.
  • If in doubt, please consult your doctor in advance.

    • Patients who have had successful surgery of the coronary arteries may plan a high-altitude excursion after consultation with their physician, if they are fully capable in the lowlands and do not suffer from angina pectoris.
    • For patients with cardiac enlargement and a limited pumping capacity of the heart (cardiac insufficiency), a visit to the Jungfraujoch is possible after prior medical consultation, if capacity is not severely impaired at that level.
    • For certain chronic blood disorders with anaemia, prior medical consultation is recommended.
    • Pregnant women: Above 2500–3000 metres, there may be a certain risk of pregnancy even without pre-existing diseases. Caution is therefore advised.
    • Infants in the first 2 years of life should not sleep at higher than 2500 metres. Short-term stays at the Jungfraujoch are unproblematic. Infants and young children are often unable to equalise pressure during descent and are therefore increasingly at risk of ear irritation. Regular swallowing (drinking, sucking on a bottle) during the descent can prevent the occurrence of irritation. Because children can chill faster than adults, always pay attention to sufficient protection from the cold at high altitude. Sunglasses and good sunscreen are necessary on the glacier!
  • High altitude visits not recommended

    • Lung and heart patients who are already short of breath while at rest or when climbing stairs are advised not stay at high altitude.
    • Patients with angina pectoris or severe impaired performance with heart enlargement and heart failure should not stay at high altitude.
    • Coronary artery disease (angina pectoris) and heart enlargement with medical therapy should not stay at high altitude.
    • Patients with a pronounced risk profile for cardiovascular disease (smoker + high blood pressure + diabetes + high blood fats + overweight + occasional chest pain) should consult the doctor before staying at high altitude.
    • Do not visit high altitudes after having striated muscles or a stroke.
  • Other practical tips

    • A decongestant nasal spray is recommended for colds before descent, in order to prevent ear irritation caused by lack of pressure balancing.
    • The ambient temperature drops with increasing altitude. Therefore, be sure to wear warm clothes for trips over 1500 metres, even in during the heat of summer.
    • The intense radiation at high altitude requires sufficient sun protection for the skin and eyes. There is great risk of snow blindness on the glacier without sunglasses!
    • Nicotine and alcohol in excess before or during the trip can ruin your day.
  • I would like to go directly to the ski lift – without any waiting or queuing.

    You have the following options to receive your skipass when you buy online:

    1. Load your own KeyCard / data carrier
    2. Receive the KeyCard for the Jungfrau Ski Region on site (pick-up machine / sales point)
    3. Receive KeyCard by post

    1. Load your own KeyCard / data carrier
    If you already have your own data carrier and want to load it, you can load the following data carriers during the ordering process:

    • KeyCard Axess
    • Ski data with number starting 01-...
    • All reusable Skidata-Keytix with number starting 01 -...
    • RailAway Skicard
    • SBB Swisspass

    You will find the KeyCard number on the back of your card.

    2. Receive the KeyCard for the Jungfrau Ski Region on site (pick-up machine / sales point)
    The KeyCard for the Jungfrau Ski Region on which your skipass is loaded is free of charge. Just like that and without a deposit. If you have purchased a skipass online, you can obtain your KeyCard as follows. All you need for the purchase is the order code or QR code generated when ordering.

    At Pick Up machines
    During the ordering process, select the option "I will collect the pass on site (QR code / voucher)". You have the option of picking up your skipass at one of the pick-up machines at the following locations. All you have to do is scan the QR code and you will receive your purchased skipass directly from the machine. Pick up is possible at the following locations:

    • Top of Europe Flagship Store, Interlaken
    • Interlaken Ost railway station
    • Zweilütschinen railway station
    • Lauterbrunnen railway station
    • Grindelwald Terminal
    • Grindelwald Grund railway station
    • First Railway valley station, Grindelwald
    • Pick up at railway station counter

    Pick up at a Jungfrau Railway sales point
    During the ordering process, select the option "I will collect the pass on site (QR code / voucher)".
    You have the option of purchasing your skipass at all Jungfrau Railway sales points.

    3. Receive KeyCard by post
    During the ordering process, select the option "I want to receive the pass by post. CHF 5 will be charged for shipping and you will get your skipass within 3–7 working days.

  • Which ski areas can I book online?

    All Jungfrau Ski Region areas can be booked individually. However, you can also easily buy a skipass for the entire region and enjoy the snow on Grindelwald-First, Kleine Scheidegg-Männlichen and Mürren-Schilthorn. Hiking and sledging passes are also available online.

  • Pick-up methods: How do I get my skipass when I buy it online?

    You have the following options to receive your skipass when you buy online:

    1st Load your own KeyCard / data carrier
    2. Receive the KeyCard for the Jungfrau Ski Region on site (pick-up machine / sales point)
    3. Receive KeyCard by post

    1st Load your own KeyCard / data carrier
    If you already have your own data carrier and want to load it, you can load the following data carriers during the ordering process:

    • KeyCard Axess
    • Ski data with number starting 01-...
    • All reusable Skidata-Keytix with number starting 01 -...
    • RailAway Skicard
    • SBB SwissPass

    You will find the KeyCard number on the back of your card.

    2nd Receive the KeyCard for the Jungfrau Ski Region on site (pick-up machine / sales point)
    The KeyCard for the Jungfrau Ski Region on which your skipass is loaded is free of charge. Just like that and without a deposit. If you have purchased a skipass online, you can obtain your KeyCard as follows. All you need for the purchase is the order code or QR code generated when ordering.

    At Pick Up machines
    During the ordering process, select the option "I will collect the pass on site (QR code / voucher)". You have the option of picking up your skipass at one of the pick-up machines at the following locations. All you have to do is scan the QR code and you will receive your purchased skipass directly from the machine. Pick up is possible at the following locations:

    • Top of Europe Flagship Store, Interlaken
    • Interlaken Ost railway station
    • Zweilütschinen railway station
    • Lauterbrunnen railway station
    • Grindelwald Terminal
    • Grindelwald Grund railway station
    • First Railway valley station, Grindelwald
    • Pick up at railway station counter

    Pick up at a Jungfrau Railway sales point
    During the ordering process, select the option "I will collect the pass on site (QR code / voucher)".
    You have the option of purchasing your skipass at all Jungfrau Railway sales points.

    3rd Receive KeyCard by post
    During the ordering process, select the option "I want to receive the pass by post. CHF 5 will be charged for shipping and you will get your skipass within 3–7 working days.

  • Validity in the region: Is rail travel included in the skipass?

    Skipass Jungfrau

    Valid in the entire Jungfrau Ski Region – comprising Grindelwald-First, Männlichen, Kleine Scheidegg, Wengen, Mürren, Schilthorn, including travel by train from Interlaken Ost and following stations.

    Grindelwald-Wengen skipass

    Valid in the ski region of Grindelwald, Männlichen, Kleine Scheidegg, Wengen, excluding railway feeder lines.


    Mürren-Schilthorn skipass

    Valid in the “Mürren-Schilthorn” ski region, excluding railway feeder lines.

  • "Top Ticket": When can I buy a Jungfraujoch "Top Ticket"?

    Get your “Jungfraujoch Top Ticket” for a trip to the Jungfraujoch – Top of Europe for the special price of CHF 61 per person.

    The connecting ticket at the special price is only valid from 01/12/2020 to 30/04/2021 and only in combination with one of the following passes:

    • Jungfrau Sportpass (3 days or more)
    • Grindelwald-Wengen Sportpass (3 days or more)
    • Hiking and Sledging Pass (3 days or more)
    • Extension day Jungfrau/Grindelwald-Wengen (extension day only available with a Sportpass from 3 days)
    • Season Sportpass Jungfrau Ski Region
    • TOP4 Skipass
  • What must I take note of regarding the skipass?

    You pay for your skipass at the end of the booking by credit card. Payment by invoice or directly on site is not possible. Every skipass is personal and non-transferable. The holder must be able to identify himself on request. Lost passes cannot be replaced. No cancellation, exchange, compensation or cash refund is possible. Your booking is also subject to the General Terms and Conditions of Jungfrau Railways Management AG.

  • Reimbursement: Do I get a refund in the event of an incident?

    Information regarding Covid-19 refunds can be found at the following link

    The Jungfrau Ski Region does not give refunds on sportpasses purchased in the event of a service interruption, accident or illness.

    You can take out cancellation insurance for CHF 9 during the skipass ordering process. If you are not able to take a trip or have to abandon it because of a serious illness, major pregnancy complications, serious injury or death, the cancellation insurance will assume contractually owed costs up to the arranged sum insured. You can find more information on cancellation insurance at the following link

  • Children travel free on Saturdays: How do I get the free children’s one-day pass?

    Up to three children (6 to 15 years) receive a free day pass on Saturdays, if an adult buys a one-day or afternoon ticket at the list price. The offer is available online and at railway stations in the Jungfrau Ski Region. Please note that only day tickets are available online. 

    Add up to 3 children to your skipass purchase for any Saturday at the online shop and automatically receive day tickets for your children free of charge. 

    Offer not applicable to multi-day or season passes.

  • Earlybird Skipass: Under what conditions is the skipass with early bird discount available?

    Buy your skipass for the Jungfrau Ski Region at least 21 days before the 1st day of validity, and take advantage of an online discount of up to 10%. The discount is automatically granted in the next step if the following conditions are met.

    Conditions

    Bookable up to 21 days before the 1st day of validity.

    Online booking is only possible for skipasses that are valid from 28 November 2020 to 18 April 2021.

    Up to 10% discount on Jungfrau, Grindelwald-Wengen or Mürren-Schilthorn skipasses.

    Skipasses for adults, seniors and young people. There is no Earlybird discount for children.

    1- to 14-day skipasses.

    While stocks last: There is only a limited number of Earlybird skipasses per valid period. Please book early.