8. Good to know: What else should I keep in mind?

• Dress appropriately

  During your excursion to the Jungfraujoch – Top of Europe you will be travelling at an altitude of 3,454 metres above sea level in the high alpine mountain world. Temperatures below freezing point are to be expected in summer and winter. The basic equipment for the excursion includes a jacket, closed shoes, a hat and sunglasses because of the high-altitude sun. With the so-called “onion look” you can adapt to the conditions.

• Give yourself enough time

  The visit to the Jungfraujoch is a day trip. It is best to reserve a whole day for this. Especially in summer, the hike to the Mönchsjochhütte and a visit to the Snow Fun Park (both on the large Aletsch glacier) are well worth your time.

• How do I get to Grindelwald, Grindelwald Terminal or Lauterbrunnen?

  Grindelwald Terminal arrival:
  From Interlaken Ost railway station or Wilderswil to Grindelwald Terminal via the Bernese Oberland Railway. Change there and take the Eiger Express tricable gondola directly to the Eiger Glacier. At the Eiger Glacier station, change to the Jungfrau Railway to reach the Jungfraujoch – Top of Europe. 
  
  Getting to Grindelwald:
  From Interlaken Ost railway station or Wilderswil to Grindelwald via the Bernese Oberland Railway. From Grindelwald or Grindelwald Grund take the train to Kleine Scheidegg. At Kleine Scheidegg station, change to the Jungfrau Railway, which takes you via the Eiger Glacier to the Jungfraujoch – Top of Europe. 

  Getting there – Lauterbrunnen:
  From Interlaken Ost station or Wilderswil to Lauterbrunnen via the Bernese Oberland Railway. From Lauterbrunnen, take the classic Wengernalp Railway to Kleine Scheidegg. At Kleine Scheidegg station, change to the Jungfrau Railway, which takes you via the Eiger Glacier to the Jungfraujoch – Top of Europe. 

• Is a group reservation necessary?

  Seat reservation is required for groups from 10 persons. This can be confirmed at the earliest 3 months in advance. Group reservations can be made by telephone at +41 33 828 72 53 or via email to [email protected].

  Reservation is not obligatory for individual travellers, but is recommended and can be made via our online shop atjungfrau.ch/shop/en/bergbahn/reservation.

• Is the journey to the Jungfraujoch wheelchair accessible?

  Those travelling to the Jungfraujoch – Top of Europe in a wheelchair are strongly advised to use the Eiger Express tricable gondola from Grindelwald Terminal (via Eiger Glacier station). Transport cannot be guaranteed in all cases when travelling via Kleine Scheidegg. Pre-booking is essential for a group of 3 or more in wheelchairs or for the journey via Kleine Scheidegg. Seat reservation is not necessary. When departing, please inform the ticket office clerk so that any assistance can be provided. The Jungfraujoch is wheelchair accessible. The entrance to the Ice Palace is fitted with a stair lift.

• Which ticket does a child need?

  Children up to 5 years always travel free. Children from age 6 to 15 either travel free with a Junior or Children’s Co-Travelcard, or pay CHF 20. The family cards described can be purchased for CHF 30 per child at all SBB railway stations in Switzerland.

  Family discounts such as the Junior Card, Children’s Travelcard or Swiss Family Card are not valid in combination with the Top of Europe Pass, the Jungfrau Travel Pass or the Jungfrau Corona Pass. In any case, children from 6–15 years need the Top of Europe Pass, Jungfrau Travel Pass or Jungfrau Corona Season Pass at the price of CHF 30.00 net per child.

• Where can I park my car?

  There are parking spaces at the following railway stations: 

  • Interlaken Ost
  • Wilderswil
  • Lauterbrunnen
  • Grindelwald Terminal

• Do I need to buy a ticket for our dog?

  Dogs can be transported free of charge on the following routes:
   

  • Interlaken Ost - Lauterbrunnen
  • Interlaken Ost - Grindelwald
  • Interlaken - Harder Kulm
  • Wilderswil - Schynige Platte
  • Lauterbrunnen - Mürren
  • Lauterbrunnen - Kleine Scheidegg - Grindelwald
  • Grindelwald - First
  • Kleine Scheidegg - Eigergletscher
     

  On the Eigergletscher-Jungfraujoch route and back you pay CHF 30 per dog. Unfortunately, dog tickets cannot be purchased online, but they can be purchased at any train station in the region.

• Can a journey to the Jungfraujoch be broken up at will within one day of travel?

  The journey to the Jungfraujoch can be broken up at will within one day of travel. E.g. a longer stay in Kleine Scheidegg or on the Eiger glacier. When making a seat reservation, the travel times from Kleine Scheidegg or Eiger Glacier must be observed.

• Can I combine different routes/sections of routes?

  Route options:
  You can choose one route for the ascent and another for the descent. 
  
  Example 1
  From Grindelwald Terminal with the Eiger Express (quick route) via the Eigergletscher to Jungfraujoch – Top of Europe, the return journey via Kleine Scheidegg (traditional route) to Wengen and Lauterbrunnen.
  
  Example 2
  From Grindelwald Grund via Kleine Scheidegg (traditional route) to Jungfraujoch – Top of Europe, the return journey via the Eigergletscher with the Eiger Express (quick route) to Grindelwald Terminal.

• How often does a train go to the Jungfraujoch each day or how many connections are there?

  The fastest and most comfortable way takes you via Grindelwald Terminal / the new Eiger Express tricable gondola to the Jungfraujoch. From the Eiger Glacier station there is a connection to the Jungfraujoch – Top of Europe every 30 minutes, depending on season and demand. For details, please visit jungfrau.ch/fahrplan.

• Can I travel to the Jungfraujoch before my booked/reserved seat time?

  Yes, however, this will result in the forfeiture of your seat reservation. The seat reservation is only valid for the reserved time slot. Passengers without a seat reservation (YELLOW) may board the Jungfrau Railway when all passengers with a seat reservation have boarded and as long as there are still free seats. If all seats are occupied, passengers without a seat reservation must wait for the next Jungfrau Railway train and may have to face longer waiting times at Eiger Glacier station.

• What should I do if I miss my reserved time?

  You can start the journey without a reservation or pay to book a new reservation. The latter is only possible if there is free capacity.

• Is my GA or Half-Fare travelcard valid?

  GA
  With the GA you can travel free of charge to Grindelwald or Wengen. Except for public transport, you get a 50% discount. Day tickets excluded.
  
  Half-fare card
  With the Half-Fare travelcard, you get 50% off the regular fare.