Protective measures

General information

Jungfrau Railways has developed a protection concept, based on federal guidelines.

In bars, restaurants and enclosed catering areas, we implement the “gastronomy” industry concept. Inside restaurants and bars, certificates are compulsory from 13 September 2021 (from the age of 16).

How we protect you

We regularly wash our hands with soap or disinfectant.
We wear protective masks for your protection. Wherever possible, a screen separates us.
We maintain a distance of 1.5 metres from each other and from you, if possible.
We regularly clean surfaces and objects.
If we feel unwell, we go home and isolate ourselves until we are well again.

How you can help us

Wash your hands regularly with soap or disinfectant.
Wearing a protective mask is mandatory on all means of transport of the Jungfrau Railways. Masks are also mandatory in all waiting areas (indoor) – corresponding signs will alert you to this. In addition, the distance of 1.5 metres must be observed.
Please observe the rules of conduct at our train stations, on our railways and on the excursion mountains. The rules are set out on posters.

Winter Sports

Obligation to wear masks in line with public transport rules - obligation to show certificate only indoors in restaurants and bars:
Wearing a protective mask is mandatory on all enclosed means of transport of the Jungfrau Railways, in line with requirements on public transport. Masks are also mandatory in all waiting areas (indoors). Masks are not required on chairlifts and ski lifts, or while queuing outside.

All information on Covid-19 refunds can be found here.

Seat reservation Jungfraujoch – Top of Europe

Seat reservations recommended!

For the journey to the Jungfraujoch, we strongly recommend that you reserve a seat in good weather. (Seat reservation valid on the Jungfrau Railway from Station Eigergletscher/Kleine Scheidegg) Secure your seat (CHF 10 per person) at jungfrau.ch/seatreservation. If you do not make a reservation, we cannot guarantee you a seat at the desired departure time. Longer waiting times must be expected.

These protective measures will make excursions as safe as possible

When travelling and during excursions, please note the protective measures for public transport, mountain railways and the hygiene and distance requirements of the BAG and the Canton of Bern. Jungfrau Railways adheres to the protection concept of the public transport and mountain railway industry. It focuses on the personal responsibility and solidarity of customers. The following protective measures must be taken into account:

Protective measures

Gastronomy on the terrace
We are happy to welcome you on the terraces at the Eigergletscher station and at the Kleine Scheidegg mountain restaurant.
Please keep a distance of 1.50 m in the waiting area.
Please do not remove your protective mask until you are seated at the table.
We recommend that you download the Stopp Corona app from the Federal Office of Public Health (FOPH).
No certificate is required on terraces. Anyone who is a guest in the outdoor area of a restaurant and goes to the toilet inside does not have to show a certificate. However, the guest must put on the mask.
Bars, bistros and restaurants (indoor)

We would be pleased to welcome you in the restaurants, bars and bistros in the Grindelwald Terminal on the Eiger Glacier, Kleine Scheidegg and Jungfraujoch. Inside restaurants and bars, certificates are compulsory from 13 September 2021 (from the age of 16).

Please keep a distance of 1.50 m in the waiting area.
Please do not remove your protective mask until you are seated at the table.

There is the possibility of contact tracing by the responsible cantonal office. We draw your attention to their competence to order a quarantine if there have been contacts with persons infected with Covid-19. Your data will be irretrievably destroyed after 14 days. If you have any questions about the QR code and the handling of your data, please contact [email protected].
Group travellers in the restaurant

Inside restaurants and bars, certificates are compulsory from 13 September 2021 (from the age of 16).
Together with the participants of your groups, we will seat you at one (or more) long tables.

It is possible to be contacted by the responsible cantonal office. We would like to point out that they have the authority to order a quarantine if there have been contacts with persons infected with Covid-19. Your data will be irretrievably destroyed after 14 days. If you have any questions about the QR code and the handling of your data, please contact [email protected]
Rules of entry into Switzerland

The Travelcheck of the Federal Office of Public Health allows you to check whether and under what conditions you can enter Switzerland.
Keep your distance
Keep your distance at stops, counters and ticket machines, as well as in all waiting and queuing areas. Leave space for the people alighting and form a passageway in busy places. Ensure the best possible distribution of passengers in the vehicle.
Wearing masks
Wearing a protective mask is mandatory on all means of transport of the Jungfrau Railways. Masks are also mandatory in all waiting areas (indoor).
Buy ticket online
Prepare for the journey: Consult the online timetable. If possible, buy your ticket online or from ticket machines and pay at counters, preferably without contact. Keep your ticket handy for inspection.
Observe hygiene rules
Observe the rules of hygiene and conduct of the Federal Swiss Department of Health.
We clean regularly
We regularly clean our vehicles, especially contact surfaces such as handrails, handles and buttons. Support us by not leaving any rubbish in the vehicles and disposing of it in the bins on the platforms.
Covid Free Area
81% of Jungfrau Railways employees are vaccinated
The hygiene and behavioural rules of the FOPH as well as those of the transport, catering and retail industries apply to guests and employees of Jungfrau Railways as well as third parties who provide services for the company.
Customers are made aware of the applicable regulations before and during their entire journey (transport chain).
Regular cleaning of surfaces and objects is ensured as required.
Employees and guests are kept informed of the requirements and measures on an ongoing basis.
Guidelines are consistently implemented by the management and all employees of Jungfrau Railways.
Employees with direct contact with guests or in publicly accessible areas of our company (e.g. entrance area/reception, management) wear mouth and nose protection.
Only vaccinated, recovered or tested persons are allowed to attend Jungfrau Railways events.