Protective measures

Protection through personal responsibility and solidarity

Seat reservations recommended and protective masks mandatory

For the journey to the Jungfraujoch, we strongly recommend that you reserve a seat in good weather. Secure your seat (CHF 10 per person) at jungfrau.ch/shop/en/bergbahn/reservation If you do not make a reservation, we cannot guarantee you a seat at the desired departure time. Longer waiting times must be expected.

Wearing a protective mask is mandatory on all means of transport of the Jungfrau Railways.

Jungfrau Railways has developed a protection concept similar to the public transport concept, based on federal guidelines. It focuses on the personal responsibility and solidarity of all guests.

The bars and restaurants implement the industry concept of “gastronomy”.

How we protect you

  • We regularly wash our hands with soap or disinfectant.
  • We wear protective masks for your protection. Wherever possible, a screen separates us.
  • We maintain a distance of 1.5 metres from each other and from you, if possible.
  • We regularly clean surfaces and objects.
  • If we feel unwell, we go home and isolate ourselves until we are well again.

How you can help us

  • Wash your hands regularly with soap or disinfectant.
  • Wearing a protective mask is mandatory on all means of transport of the Jungfrau Railways.
  • Please observe the rules of conduct at our train stations, on our railways and on the excursion mountains. The rules are set out on posters and announcements.
[Translate to English:] Schutzmassnahmen inkl Logo

These protective measures will make excursions as safe as possible

Coordinated with the Swiss Federal Council’s lockdown relaxation strategy, public transport and excursion railways services are being normalised again. This is why it is all the more important to observe the protective measures for public transport and mountain railways during excursions.

When travelling and during excursions, please note the protective measures for public transport, mountain railways and the hygiene regulations of the BAG. Jungfrau Railways adheres to the protection concept of the public transport and mountain railway industry. It focuses on the personal responsibility and solidarity of customers. The following protective measures must be taken into account: 

Protective measures

  • Keep your distance

    Keep your distance at stops, counters and ticket machines. Leave space for the people alighting and form a passageway in busy places. Ensure the best possible distribution of passengers in the vehicle. 

  • Wearing masks

    Wearing a protective mask is mandatory on all means of transport of the Jungfrau Railways.

  • Buy ticket online

    Prepare for the journey: Consult the online timetable. If possible, buy your ticket online or from ticket machines and pay at counters, preferably without contact. Keep your ticket handy for inspection.

  • Observe hygiene rules

    Observe the rules of hygiene and conduct of the Federal Swiss Department of Health. 

  • We clean regularly

    We regularly clean our vehicles, especially contact surfaces such as handrails, handles and buttons. Support us by not leaving any rubbish in the vehicles and disposing of it in the bins on the platforms. 

  • Distance in restaurants and bars

    In the waiting areas of restaurants and bars there are posters and floor markings indicating the distance of 1.5 metres. If you are not wearing a mask covering your nose and mouth, we ask you to keep this distance. There are longer waiting times in the waiting areas around noon. For the à la carte restaurant “Crystal” (2nd floor), we strongly recommend booking a table via [email protected] At the “Aletsch” self-service restaurant (1st floor), we recommend coming before 11.45 or after 13.30 h.

    In good weather, the restaurant “Speedy” (ground floor) and the “Proseccobar” (Sphinx) are also open.  There we can also ensure a maximum waiting time of 5 minutes at lunchtime.

  • Guest details in restaurants and bars

    In accordance with the cantonal ordinance, valid as of 17/08/2020, we ask that in all bars and restaurants you give us the full details in writing of one guest per group of guests. Your data will be stored with us for 14 days in accordance with data protection regulations. Your data will not be processed electronically, will not be used for any other purpose and will be irretrievably destroyed after 14 days. In the event of a request from the health authorities, we will pass this data onto them.

Information on the coronavirus

Information on the novel coronavirus

Measures from the Swiss Federal Government

Current operating information