For the journey to the Jungfraujoch, we strongly recommend that you reserve a seat in good weather. Secure your seat (CHF 10 per person) at jungfrau.ch/shop/en/bergbahn/reservation If you do not make a reservation, we cannot guarantee you a seat at the desired departure time. Longer waiting times must be expected.
Wearing a protective mask is mandatory on all means of transport of the Jungfrau Railways.
Jungfrau Railways has developed a protection concept similar to the public transport concept, based on federal guidelines. It focuses on the personal responsibility and solidarity of all guests.
The bars and restaurants implement the industry concept of “gastronomy”.
How we protect you
How you can help us
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Coordinated with the Swiss Federal Council’s lockdown relaxation strategy, public transport and excursion railways services are being normalised again. This is why it is all the more important to observe the protective measures for public transport and mountain railways during excursions.
When travelling and during excursions, please note the protective measures for public transport, mountain railways and the hygiene regulations of the BAG. Jungfrau Railways adheres to the protection concept of the public transport and mountain railway industry. It focuses on the personal responsibility and solidarity of customers. The following protective measures must be taken into account:
Keep your distance at stops, counters and ticket machines. Leave space for the people alighting and form a passageway in busy places. Ensure the best possible distribution of passengers in the vehicle.
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Wearing a protective mask is mandatory on all means of transport of the Jungfrau Railways.
Prepare for the journey: Consult the online timetable. If possible, buy your ticket online or from ticket machines and pay at counters, preferably without contact. Keep your ticket handy for inspection.
Observe the rules of hygiene and conduct of the Federal Swiss Department of Health.
We regularly clean our vehicles, especially contact surfaces such as handrails, handles and buttons. Support us by not leaving any rubbish in the vehicles and disposing of it in the bins on the platforms.
In the waiting areas of restaurants and bars there are posters and floor markings indicating the distance of 1.5 metres. If you are not wearing a mask covering your nose and mouth, we ask you to keep this distance. There are longer waiting times in the waiting areas around noon. For the à la carte restaurant “Crystal” (2nd floor), we strongly recommend booking a table via [email protected] At the “Aletsch” self-service restaurant (1st floor), we recommend coming before 11.45 or after 13.30 h.
In good weather, the restaurant “Speedy” (ground floor) and the “Proseccobar” (Sphinx) are also open. There we can also ensure a maximum waiting time of 5 minutes at lunchtime.
If the distance in the restaurants and bars is less than 1.5 metres for more than 15 minutes, please give us the details of a guest from your group. The data will be stored on site for 14 days and then destroyed. Your data will not be stored electronically and will not be used further. In the event of a coronavirus infection, this data will be communicated to the authorities. Appropriate forms are available in sufficient numbers for all sales points.
Information on the novel coronavirus
Measures from the Swiss Federal Government
