The Jungfrau Railways have developed a protection concept based on federal guidelines.
In bars, restaurants and enclosed catering areas, we implement the "catering" sector concept.
How we protect you
How you can help us
Please find all the information about the refunds here.
Seat reservation recommended on weekends
Secure your seat (CHF 10 per person) at jungfrau.ch/shop/en/bergbahn/reservation If you do not make a reservation, we cannot guarantee you a seat at the desired departure time. Longer waiting times must be expected.
Wearing a protective mask is mandatory on all means of transport of the Jungfrau Railways and in the public areas (indoor and outdoor) on the Jungfraujoch.
Due to the current situation, operating with a take-away offer. Take-away offer available at:
The Jungfrau Ski Region is implementing a protection concept for Covid-19 based on the requirements of the federal government and the Canton of Bern. From Wednesday, 09 December 2020, all closed means of transport, e.g. railway carriages, cabins and gondolas, may only be occupied up to two thirds of the time. In principle, the following applies: passengers may only travel with a seat and a mask or a neck tube that conforms to BAG regulations.
On trains the full capacity includes standing and seating. The two-thirds requirement is met when all seats are occupied. There will be no standing room. We ask you to follow the instructions of the staff.
The obligation to wear a mask ("mouth and nose protection") applies to all lifts (railway, cable car, gondola, chair lift, ski lift), not only in the waiting area. When wearing mouth and nose protection, we refer to the recommendation from the BAG to wear a medical mask. In the meantime, there are neck tubes on the market which also meet the guidelines of a medical mask. Winter sports enthusiasts can buy so-called "neck tubes" or bandanas with filter inserts as mouth and nose protection in all Jungfrau Railways sales points and in the Top of Europe shops.
Masks must be worn in indoor areas accessible to the public, such as railway or cable car stations. In addition, a distance of 1.5 metres must be maintained. Masks are also mandatory in all waiting areas (indoor and outdoor). A mask must also be worn in highly frequented places such as car parks.
Money back guarantee
A Covid-19 money back guarantee applies to all buyers of a Top4 skipass or Jungfrau Ski Region skipass, one-day or multi-day ticket. In the event of a lockdown and the resulting closure of all Top4 ski areas (Top4 skipass) or the Jungfrau Ski Region (Jungfrau Ski Region skipass), a refund will be made on a pro rata basis. Refunds will be made in cash or, for online purchases, by transfer to a credit card.
Please find all the information about the refunds here.
Due to the current situation, we offer take-away at the following locations in the Jungfrau Ski Region:
When travelling and during excursions, please note the protective measures for public transport, mountain railways and the hygiene and distance requirements of the BAG and the Canton of Bern. Jungfrau Railways adheres to the protection concept of the public transport and mountain railway industry. It focuses on the personal responsibility and solidarity of customers. The following protective measures must be taken into account:
We are pleased to welcome you on the terraces on the Eigergletscher and in the mountain restaurant Kleine Scheidegg. Please enter the contact details of all adult guests there via QR code. We will be happy to provide a paper form on request.
Please always wear your mouth-nose protection. The mask may only be removed during the consumption of food and drink. Masks must be worn before and after eating and drinking, even when sitting at the table.
Keep your distance at stops, counters and ticket machines and in all waiting and queuing zones. Leave space for the people alighting and form a passageway in busy places. Ensure the best possible distribution of passengers in the vehicle.
Wearing a protective mask is mandatory on all means of transport and in all catering establishments of the Jungfrau Railways. Masks are also mandatory in all waiting areas (indoor and outdoor). A mask must also be worn in highly frequented places such as car parks.
Prepare for the journey: Consult the online timetable. If possible, buy your ticket online or from ticket machines and pay at counters, preferably without contact. Keep your ticket handy for inspection.
Observe the rules of hygiene and conduct of the Federal Swiss Department of Health.
We regularly clean our vehicles, especially contact surfaces such as handrails, handles and buttons. Support us by not leaving any rubbish in the vehicles and disposing of it in the bins on the platforms.
Information on the obligation to wear masks in the canton of Bern
Press release Obligation to wear masks in the canton of Bern
Decree Obligation to wear masks in the canton of Bern
Information on the novel coronavirus
Measures from the Swiss Federal Government
