Protective measures

General information

The Jungfrau Railways have developed a protection concept  based on federal guidelines.

In bars, restaurants and enclosed catering areas, we implement the "catering" sector concept.

How we protect you

  • We regularly wash our hands with soap or disinfectant.
  • We wear protective masks for your protection. Wherever possible, a screen separates us.
  • We maintain a distance of 1.5 metres from each other and from you, if possible.
  • We regularly clean surfaces and objects.
  • If we feel unwell, we go home and isolate ourselves until we are well again.

How you can help us

  • Wash your hands regularly with soap or disinfectant.
  • Wearing a protective mask is mandatory on all means of transport of the Jungfrau Railways. Masks are also mandatory in all waiting areas (indoor and outdoor) – corresponding signs will alert you to this. A distance of 1.5 metres must also be maintained
  • Please observe the rules of conduct at our train stations, on our railways and on the excursion mountains. The rules are set out on posters and announcements.

Please find all the information about the refunds here


Seat reservation recommended on weekends

Secure your seat (CHF 10 per person) at If you do not make a reservation, we cannot guarantee you a seat at the desired departure time. Longer waiting times must be expected.

Wearing a protective mask is mandatory on all means of transport of the Jungfrau Railways and in the public areas (indoor and outdoor) on the Jungfraujoch

Due to the current situation, operating with a take-away offer. Take-away offer available at:

Winter Sports

The Jungfrau Ski Region is implementing a protection concept for Covid-19 based on the requirements of the federal government and the Canton of Bern. From Wednesday, 09 December 2020, all closed means of transport, e.g. railway carriages, cabins and gondolas, may only be occupied up to two thirds of the time. In principle, the following applies: passengers may only travel with a seat and a mask or a neck tube that conforms to BAG regulations.

On trains the full capacity includes standing and seating. The two-thirds requirement is met when all seats are occupied. There will be no standing room. We ask you to follow the instructions of the staff. 

The obligation to wear a mask ("mouth and nose protection") applies to all lifts (railway, cable car, gondola, chair lift, ski lift), not only in the waiting area. 
 When wearing mouth and nose protection, we refer to the recommendation from the BAG to wear a medical mask. In the meantime, there are neck tubes on the market which also meet the guidelines of a medical mask. Winter sports enthusiasts can buy so-called "neck tubes" or bandanas with filter inserts as mouth and nose protection in all Jungfrau Railways sales points and in the Top of Europe shops.

Masks must be worn in indoor areas accessible to the public, such as railway or cable car stations. In addition, a distance of 1.5 metres must be maintained.  Masks are also mandatory in all waiting areas (indoor and outdoor). A mask must also be worn in highly frequented places such as car parks.

Money back guarantee
A Covid-19 money back guarantee applies to all buyers of a Top4 skipass or Jungfrau Ski Region skipass, one-day or multi-day ticket. In the event of a lockdown and the resulting closure of all Top4 ski areas (Top4 skipass) or the Jungfrau Ski Region (Jungfrau Ski Region skipass), a refund will be made on a pro rata basis. Refunds will be made in cash or, for online purchases, by transfer to a credit card. 

Please find all the information about the refunds here

Due to the current situation, we offer take-away at the following locations in the Jungfrau Ski Region:

Protective measures incl. logo

These protective measures will make excursions as safe as possible

When travelling and during excursions, please note the protective measures for public transport, mountain railways and the hygiene and distance requirements of the BAG and the Canton of Bern. Jungfrau Railways adheres to the protection concept of the public transport and mountain railway industry. It focuses on the personal responsibility and solidarity of customers. The following protective measures must be taken into account: 

Protective measures

  • Terraces Gastronomy

    We are pleased to welcome you on the terraces on the Eigergletscher and in the mountain restaurant Kleine Scheidegg. Please enter the contact details of all adult guests there via QR code. We will be happy to provide a paper form on request. 

    • A maximum of 4 people are allowed per table
    • Consumption is only allowed in a seated position
    • Contact details must be collected from all adults (contact tracing)
  • Masks are compulsory on the terraces

    Please always wear your mouth-nose protection. The mask may only be removed during the consumption of food and drink. Masks must be worn before and after eating and drinking, even when sitting at the table. 

  • Keep your distance

    Keep your distance at stops, counters and ticket machines and in all waiting and queuing zones. Leave space for the people alighting and form a passageway in busy places. Ensure the best possible distribution of passengers in the vehicle. 

  • Wearing masks

    Wearing a protective mask is mandatory on all means of transport and in all catering establishments of the Jungfrau Railways. Masks are also mandatory in all waiting areas (indoor and outdoor). A mask must also be worn in highly frequented places such as car parks.

  • Buy ticket online

    Prepare for the journey: Consult the online timetable. If possible, buy your ticket online or from ticket machines and pay at counters, preferably without contact. Keep your ticket handy for inspection.

  • Observe hygiene rules

    Observe the rules of hygiene and conduct of the Federal Swiss Department of Health. 

  • We clean regularly

    We regularly clean our vehicles, especially contact surfaces such as handrails, handles and buttons. Support us by not leaving any rubbish in the vehicles and disposing of it in the bins on the platforms. 

Information on the coronavirus

Information on the obligation to wear masks in the canton of Bern

Press release Obligation to wear masks in the canton of Bern

Decree Obligation to wear masks in the canton of Bern

Information on the novel coronavirus

Measures from the Swiss Federal Government

Current operating information