A Covid-19 money back guarantee applies to all buyers of a Top4 skipass or Jungfrau Ski Region skipass, one-day or multi-day ticket, Jungfrau Corona Winter Pass or hiking and sledging pass. In the event of a lockdown and the resulting closure of all Top4 ski areas (Top4 skipass) or the Jungfrau Ski Region, a refund will be made on a pro rata basis. Refunds will be made in cash or, for online purchases, by transfer to a credit card. More info is available here. 

The obligation to wear a mask (“mouth and nose protection”) also applies on the ski lifts and chairlifts, not only in the waiting area. When wearing mouth and nose protection, we refer to the recommendation from the Federal Office of Public Health of the Swiss Confederation (BAG) to wear a medical mask. In the meantime, there are neck tubes on the market which also meet the guidelines of a medical mask. Winter sports enthusiasts will also be able to buy so-called  neck tubes or bandanas with filter inserts as mouth and nose protection.

Masks must be worn in publicly accessible indoor areas such as railway stations or cable car stations. Masks are also mandatory in all waiting areas (indoor and outdoor). A mask must also be worn in highly frequented places such as car parks.

For the journey to the Jungfraujoch, we recommend a seat reservation on weekends. Secure your seat (CHF 10 per person) at jungfrau.ch/shop/en/bergbahn/reservation If you do not make a reservation, we cannot guarantee you a seat at the desired departure time. Longer waiting times must be expected.

Wearing a protective mask is mandatory on all means of transport of the Jungfrau Railways and in the public areas (indoor and outdoor) on the Jungfraujoch.